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Drop Support CleverPath Reporter

Last Updated: September 11, 2002

Dear valued CleverPath Reporter customer:

Here at Computer Associates, we are continually looking to improve our software and services to best meet the business needs of our customers. In order to effectively support the latest computing environments and those of the future, we must also discontinue support on some of the older releases.

Now that CleverPath Reporter 4.0.1 (formerly DecisionBase Reporter) has been released, we will be dropping support for DecisionBase Reporter versions older than release 3.3.1 as of September 1, 2003. It is important that you understand what these support changes mean. Customers with DecisionBase Reporter 3.3.1 or earlier should upgrade to the latest release of CleverPath Reporter in order to continue receiving support. However to ensure your upgrade is successful, CA will continue to provide telephone support to help customers upgrade their software.

We encourage you to upgrade to the latest release of CleverPath Reporter in order to ensure uninterrupted support for all your issues. To upgrade to CleverPath Reporter release 4.0.1, please call 1-800-841-8743 in North America or contact your local Customer Relationship Manager (CRM). If you are an international customer, please call your local Computer Associates office. In addition, please be sure to check out http://www.ca.com for additional information about the CleverPath product line.

We look forward to a continued partnership with you. The success of your company is very important to us. If you have any questions, please contact our CleverPath Reporter technical support team at 1-877-584-7267 (press 2).

Regards,

Jim Mercer
Level 2 Support Manager
CleverPath Reporter