Date: March 22, 2018
Users of CA Technologies case file upload and download functions have asked for an improved experience. We have identified a new tool, CrushFTP, that provides a much better user experience.
On March 3, 2018, we replaced the third-party FTP and JCL software with CrushFTP. On March 23, we will take the next step of implementing CrushFTP in the Customer Support Portal (support.ca.com). Using the "Manage File Attachments" button on the case page will now bring up CrushFTP.