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CA Service Desk/CA Service Desk Knowledge Tools r12.1
Upcoming Third Cumulative Patch

Date: January 08, 2010
Last Updated: June 14, 2010

The third cumulative patch for CA Service Desk and CA Service Desk Knowledge Tools r12.1 has entered the packaging stage. This patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD) and Service Desk Web Screen Painter (USRDWP). A QA cycle will start once the packaging is complete. We estimate that the cumulative patch will be published within the second calendar quarter of this year. We expect this cumulative patch to also cover our localization versions of Service Desk.

A tentative list of the STAR problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below.

Note: the published cumulative patches #1 and #2 will not be marked as a perquisite for cumulative #3. Cumulative #3 will contain all corrections included in cumulative patches #1 and #2 as per the cumulative patching model. Please visit support.ca.com for previous cumulative announcement details. However, this third cumulative patch will differ in certain respects from previous cumulative patches. More details can be found documented in our Cumulative #3 Notice.

If you are using EEM (EIAM) authentication with your CA Service Desk installation, you will have to upgrade to release r8.4 SP3 when installing the third cumulative patch.

Important Note: If your Service Desk environment is integrated with Service Catalog r12 SP1 (or an earlier release) then please be aware that installing Cumulative #3 may cause this integration to function improperly. This is due to the new EEM version provided in this cumulative patch. The length of a field for session id has been updated and Service Catalog will be amending the field length in the MDB in a subsequent service pack. Please contact Service Catalog technical support for more details about the upcoming service pack. There are no concerns with Service Catalog r12.5 integrated with Service Desk r12.1 Cumulative #3.

Component Problem # Description Urgency Date
USRD 17 CA_OWNED_RESOURCE TABLE REGISTRATION PROBLEM Medium 04/30/10
USRD 486 GROUP LIST CONTAIN COMMA Medium 01/08/10
USRD 490 SERVICE TYPE EVENTS ARE NOT DELAYED Low 01/08/10
USRD 492 MEMORY LEAK IN PDM_PRC High 02/26/10
USRD 510 WRONG CORRELATION NAME IN WHERE CLAUSE Low 01/08/10
USRD 515 WEB SERVICE CALLS FAIL WITH SOAP EXCEPTION 1005 Medium 01/08/10
USRD 582 DATES IN CHANGE WINDOW SHOWS INCORRECTLY WITH DD/MM/YYYY Low 01/08/10
USRD 604 PDM_REPLACE FAILS ON SUSE LINUX Low 01/08/10
USRD 606 SECURITY VULNERABILITY WITH EMBEDED JAVASCRIPT IN URL High 01/08/10
USRD 610 PDM_KIT UTILITY CRASHES ON ENCOUNTERING A NEW LINE CHARACTER High 01/08/10
USRD 615 UNABLE TO CLOSE CHANGE ORDERS OR USE THE WORKFLOW TAB Medium 01/08/10
USRD 620 IMPROPER FORMAT OF REQUEST IDS ARE SHOWN IN BOXI REPORTS Medium 04/16/10
USRD 617 INAPPROPRIATE ACCESS TO ATTACHMENTS Medium 01/08/10
USRD 626 'WINDOWS:' OPTION OF BRAZILIAN PORTUGUESE IS IN ENGLISH Low 02/26/10
USRD 630 SERVICE DESK ONLINE HELP IN 12.1 BRAZILIAN PORTUGUESE Medium 02/26/10
USRD 632 CATEGORY FIELD NOT AUTO-POPULATED Low 01/08/10
USRD 633 TRANSLATION WRONG FOR CHANGE WINDOWS IN PT_BR Medium 02/26/10
USRD 636 AHD CODES IN NOTIFICATION MESSAGE Low 01/08/10
USRD 637 EMPLOYEE EMAIL DOESN'T CREATE REQUEST IN MULTI TENANCYSETUP Medium 05/14/10
USRD 640 SAP INTEGRATION Medium 01/08/10
USRD 641 RATE AND COMMENT RADIO BUTTONS DISABLED Low 01/08/10
USRD 643 GARBLED CHARACTERS IN BATCH FILE NOTIFICATIONS Low 01/08/10
USRD 645 INCORRECT TABLE INSERTED IN KT Medium 01/08/10
USRD 646 LDAP MEMBER'S ACCESS TYPE NOT UPDATED Medium 01/08/10
USRD 649 LOCALIZED INSTALLATION PROBLEM FOR REMOTE COMPONENT Low 02/26/10
USRD 650 UNABLE TO MERGE LDAP CONTACT FOR LEVEL 2 ANALYST ROLE Medium 01/08/10
USRD 651 QUICK CLOSE ISSUE SETS ASSIGNEE FIELD TO NULL Low 01/08/10
USRD 652 APOSTROPHE IN THE PDM_TEXT_CMD INPUT LOGS ERRORS Medium 02/26/10
USRD 653 KNOWLEDGE CATEGORY SCRIPT ERROR IN EMP INTERFACE Low 01/08/10
USRD 654 PDM_EDIT.PL THROWS AN ERROR WHILE CONFIGURING DOMSRVRS Medium 01/08/10
USRD 656 PDM_WEBCAHCE -H FAILS TO BRING HELP INFORMATION Low 01/08/10
USRD 657 DETAIL REPORTS ARE IMPROPERLY FORMATTED Low 01/08/10
USRD 658 CLOSING PARENT TICKET CLOSES CHILD TICKETS Low 01/08/10
USRD 659 LOOKUP LIST SHOWS INACTIVE RECORDS Low 01/08/10
USRD 661 PDM_DEREF UTILITY WITH NULL SPEC FILE Low 01/08/10
USRD 662 SURVEY SUMMARY WITH COMMENTS BOXI REPORT DUPLICATE COMMENTS Medium 04/16/10
USRD 663 NOT ABLE TO SEND MANUAL NOTIFICATION TO USER WITH ' IN NAME Medium 01/08/10
USRD 664 WEB SERVICE CALLS FAIL WITH SOAP EXCEPTION 1005 High 01/08/10
USRD 665 REPORT TAB DISPLAYS SAME REPORT ON FIREFOX 3.X Medium 01/08/10
USRD 666 PROBLEM WITH DATE FORMAT IN DATE LOOK UP FIELDS Low 02/26/10
USRD 667 PRIORITY VALUE IS SHOWN AS 'D' WITH NOTIFICATION Low 01/08/10
USRD 668 CONFIGURATION ITEM FORM MISSING BUTTONS Medium 01/08/10
USRD 669 NOTIFICATION MESSAGE IS NOT PROPERLY ALIGNED Low 01/08/10
USRD 671 EMAIL NOT SENDING CORRECTLY WITH FROM ADDRESS Low 01/08/10
USRD 672 SCOREBOARD COUNT SHOWS WRONG FOR A CONTACT OF NEW ROLE Low 01/08/10
USRD 673 SURVEY DETAIL REPORT NOT SHOWN IN BOXI Medium 04/16/10
USRD 677 SPEL_SRVR TERMINATES INTERMITTENTLY High 01/08/10
USRD 678 DETAIL REPORT CONTENT NOT WRAPPED PROPERLY Low 01/08/10
USRD 679 SHORTCUT FOR MENU IS INCORRECTLY SEEN AS '$' Medium 02/26/10
USRD 681 USER LOGON MAY HANG WHEN EEM IS CONFIGURED High 01/08/10
USRD 682 PDM_TEXT_CMD TIMES OUT WHEN SEARCHED WITH DATE DATATYPE Medium 01/08/10
USRD 683 KNOWLEDGE DOCUMENT FAILS TO POPULATE INCIDENT AREA Medium 01/08/10
USRD 684 DOUBLE BYTE CHARACTERS GARBLED IN SUMMARY AND DETAIL REPORT Medium 01/08/10
USRD 687 HELP PACKAGE OPTION CONTENT ITEMS SHOWN IN FRENCH Low 02/26/10
USRD 693 LOCALIZED TEXT AT THE MESSAGE CATALOG IS GARBLED Low 01/08/10
USRD 694 KOREAN DOUBLE BYTE CHARACTERS ARE GARBLED IN KD Low 01/08/10
USRD 697 PDM_MAILEATER_NXD MAY TERMINATE ABNORMALLY High 01/08/10
USRD 701 SITEMODSJS DOANLOADED TWICE IN SCRATPAD.HTMPL Low 01/08/10
USRD 704 CREATELRELRELATIONSHIPS METHOD FAILS WITH PERMISSIONS ERROR Medium 01/08/10
USRD 706 KNOWLEDGE MANAGEMENT CALENDAR THROWS JAVA SCRIPT ERROR Medium 01/08/10
USRD 707 ERRORS CREATING/UPDATING CONFIGURATION ITEMS Low 01/08/10
USRD 709 OUTER JOINS MISSING IN REPORTS Medium 01/08/10
USRD 711 INCIDENT/REQUEST DESC FROM EMAIL MAY ALLOW MORE THAN 4000 CH Low 01/08/10
USRD 712 FILE PUBLISH USING WSP FAILED WITH WEB DIRECTOR Medium 01/08/10
USRD 713 BPNOTIFY_NXD PROCESS HANGING High 01/08/10
USRD 715 UNABLE TO LOGOUT WHEN REPORT SERVER CONFIGURED Medium 01/08/10
USRD 716 BOPLGIN HANGS OR TERMINATES High 01/08/10
USRD 717 BPEID_NXD IN AN INFINITE LOOP WHEN FAST IS USED Medium 01/08/10
USRD 718 ANIMATOR CAN NOT FIRE EVENT, TICKET LOCKED Medium 01/08/10
USRD 722 INCORRECT WEB SESSION TIMEOUT Medium 01/08/10
USRD 723 WEB SERVICES MAY HANG WHEN INCORRECT DATE SPECIFIED High 01/08/10
USRD 724 ROLE MENU IS NOT WORKING PROPERLY Low 01/08/10
USRD 725 SURVEY QUESTION WITH ONE ANSWER CANNOT BE SUMBITTED Low 01/08/10
USRD 727 NOTIFICATION EMAILS NOT SENT FOR ZONEOFFSET MORE THAN 12 HRS Low 01/08/10
USRD 728 PDM_RESTORE FAILS Medium 01/08/10
USRD 729 WEB WILD CARD SEARCH DOES NOT WORK Low 01/08/10
USRD 730 BPEID_NXD LEAVES SQL CONNECTION OPEN FOR SOME QUERIES Medium 01/08/10
USRD 731 KNOWLEDGE SEARCH FROM QUICK PROFILE USING <CR> Low 01/08/10
USRD 732 CI RELATIONSHIP DETAIL WINDOW LOADS NR TABLE IN CACHE Low 01/08/10
USRD 733 CHANGE WORKFLOW TASKS NOT SORTED BY ASSIGNEE NAME Medium 01/08/10
USRD 734 CONFIGURTION ITEM SEARCH BRING ASSET WITH CI_FILTER AS YES Low 01/08/10
USRD 735 WEBENGINE MAY TERMINATE DUE TO LARGE DROPDOWN LISTS High 01/08/10
USRD 736 MIGRATION FAILS WHEN EXTRACTING LREL_TABLE Medium 01/08/10
USRD 739 USER NOT ABLE TO ACCEPT DOCUMENT AS SOLUTION Low 01/08/10
USRD 742 ILIMIT EXCEEDED WHEN USING CREATETICKET Low 01/08/10
USRD 744 WORKFLOW TAB ERROR WHEN INSTANCE IS NOT FOUND Medium 01/08/10
USRD 753 SEARCH CONTACT DETAIL FORM IS NOT SHOWN Low 01/08/10
USRD 754 CREATEWORKFLOWTASK METHOD RETURNS ERROR FROM CA WORKFLOW IDE Medium 01/08/10
USRD 756 AHD10907 ERROR ON SEARCHING KNOWLEDGE DOCUMENTS Low 01/08/10
USRD 757 SINGLE SIGN ON FAILS WHEN INTEGRATED WITH ADFS Medium 01/08/10
USRD 761 REOPEN WORKFLOW TASK NOT UPDATING GROUP TASKS Low 03/12/10
USRD 762 ERROR ON CLOSING PARENT TICKET Low 01/08/10
USRD 763 SERVICE TYPE IN ISSUE WORKFLOW TASK Low 01/08/10
USRD 764 SEARCH FILTER PROBLEM WITH GROUP MEMBER LIST PAGE Low 01/08/10
USRD 765 SLOW RESPONSE WHEN USING GO BUTTON Medium 01/08/10
USRD 766 ACCESSING IMAGES WITH SPACES IN FILE NAME IN TOMCAT Low 01/08/10
USRD 767 ATTACHING EVENTS ARE NOT LOGGED Medium 01/08/10
USRD 768 SECURITY WARNING DISPLAY WHEN USING HTTPS Medium 01/08/10
USRD 770 CUSTOMIZED COLUMNS ARE NOT COPIED TO REWORK/PUBLISH DOCUMENT Low 01/08/10
USRD 771 DISCOVERED ASSETS SEARCH THROWS SQL ERROR Medium 01/08/10
USRD 772 KNOWLEDGE SEARCH RESULTS DISPLAY IN WRONG ORDER Low 01/08/10
USRD 773 MULTI-TENANT VIOLATION WHEN INSERTING WORK FLOW TASK Medium 01/08/10
USRD 775 WORKFLOW TASKS NOT ADDED TO GROUP PROPERLY Medium 01/08/10
USRD 776 WRONG TAB FOCUSED WHEN TEMPLATE TAB POSITION CHANGED Low 01/08/10
USRD 777 PDA ANALYST CANNOT VIEW ANNOUNCEMENT AFTER SEARCHING REQUEST Medium 01/08/10
USRD 779 IMPROPER SEARCH RESULT WHEN A COLUMN IS MADE REQUIRED Medium 01/08/10
USRD 780 TICKET CHANGES NOT SAVED WHEN ACTIVITIES WINDOW IS OPEN Low 01/08/10
USRD 781 PROCESS VIEWER FOR CHANGE ORDER WORKFLOW TASK DOESN'T WORK Medium 01/08/10
USRD 782 ATTACHMENT TEMPORARY FILES NOT REMOVED Low 01/08/10
USRD 784 LOCAL TIME ON QUICK PROFILE SHOWS ONE HOUR AHEAD IN UNIX Low 01/08/10
USRD 785 KNOWLEDGE SEARCH DISPLAYS HTML TAGS Medium 01/08/10
USRD 786 ERROR WITH CATEGORY LOOKUP IN EMPLOYEE INTERFACE Low 01/08/10
USRD 787 ASSIGNEE DISPLAYED IMPROPER FORMAT IN DETAIL_ALG.HTMPL Low 03/12/10
USRD 789 REWORK KNOWLEDGE DOCUMENT DOES NOT SHOW ASSIGNEE LIST Medium 03/12/10
USRD 790 TIMESPANS NOT SUPPORTED IN ARCHIVE PURGE RULES Medium 01/08/10
USRD 791 UNABLE TO SELECT NEW REPORTS AFTER CUM #2 Medium 01/08/10
USRD 792 RIGHT CLICK ON CATEGORY PROBLEM Low 01/08/10
USRD 794 TICKET FIELDS ARE NOT POPULATING AS PER THE FIELD MAPPING Medium 01/08/10
USRD 795 TYPE OF QUICK CLOSE BUTTON ON PROFILE BROWSER IS WRONG Low 01/08/10
USRD 796 INCORRECT FRENCH TRANSLATION OF ISSUE IN PROFIL RAPIDE Medium 02/26/10
USRD 797 'DOCUMENT BY ID' SEARCH REDIRECTS TO LOGIN PAGE Medium 01/08/10
USRD 798 MISSING LOGIN BUTTON BLCKBRY STRM Low 01/08/10
USRD 799 PDM_K_REINDEX ON JAPANESE KD DISPLAY MESSAGE IN CMD PROMPT Medium 01/08/10
USRD 800 SUMMARY IS NOT AUTO FILLED WITH DESCRIPTION AT QUICK CLOSE Low 01/08/10
USRD 802 BOXI CROSS SITE VULNERABILITIES Medium 01/08/10
USRD 805 EMPTY COMMON NAME IN CUSTOM TABLE MAY TERMINATE DOMSRVR High 01/08/10
USRD 806 PERFORMANCE DEGRADATION WHILE OPENING A CONFIGURATION ITEM Medium 01/08/10
USRD 808 WEB SCREEN PAINTER HANGS AFTER CUMULATIVE #2 High 01/08/10
USRD 810 BOPLGIN CPU SIPKE Medium 01/08/10
USRD 812 TENANCY VIOLATION WHEN CHANGING STATUS OF A WORKFLOW TASK Medium 01/08/10
USRD 814 KNOWLEDGE SEARCH SCREEN SMALL VIA EMPLOYEE INTERFACE Low 02/26/10
USRD 817 CONTACT AND CONFIGURATION ITEM ASSOCIATION Low 01/08/10
USRD 818 TRACE MESSAGE IS LOGGED AS ERROR MESSAGE Low 01/08/10
USRD 819 ERROR WHEN FORWARDING KNOWLEDGE DOCUMENT Medium 01/08/10
USRD 820 UNABLE TO CREATE CONFIGURATION ITEMS WHEN CLUSTER SQL Medium 01/08/10
USRD 821 PDM_DEREF ERROR WHEN DOUBLE BYTE CHARACTERS INVOLVED Low 01/08/10
USRD 822 SPECIAL CHARACTERS ON POLISH KEYBOARD ACTIVATES HOT KEYS Medium 01/08/10
USRD 824 IMPROVE STARTUP TIME Low 01/08/10
USRD 828 COPYING A SERVICE CONTRACT WITH MAPPED PRIORITIES FAILS Medium 01/08/10
USRD 829 ENTRY IN ACTUAL_DURATION NOT LOGGED WHEN STATUS IS CHANGED Low 01/08/10
USRD 830 STORED QUERY VALUES NOT RETAINED IN SEARCH FILTER Low 01/08/10
USRD 831 VALIDATION OF TIME SPENT FIELD NOT DONE ON CLEARING CONTENT Medium 01/08/10
USRD 833 CLOSE BUTTON WRONGLY SHOWN FOR ATTACHED DOCUMENT IN FRENCH Low 02/26/10
USRD 835 INCIDENT DESCRIPTION IS TRUNCATED TO 255 CHARACTERS Medium 03/19/10
USRD 836 OVERALL SUMMARY BOXI REPORT FAILS WITH NO UPPER VALUE OPTION Medium 04/16/10
USRD 837 INCONSISTENT BEHAVIOR OF PDMDAY FUNCTION IN BOXI Medium 01/08/10
USRD 838 GROUP SAVED AS RESPONSE OWNER FOR A PERSONALIZED RESPONSE Medium 01/08/10
USRD 839 SOLUTION NOT IN RIGHT CLICK MENU OPTIONS IN PROFILE BROWSER Low 01/08/10
USRD 840 TOMCAT MAY HANG OR TERMINATE ABNORMALLY High 01/08/10
USRD 842 INCORRECT SCOREBOARD COUNTS Medium 01/08/10
USRD 845 WEB SERVICE CALLS FAIL WITH SOAP EXCEPTION 1005 Medium 01/08/10
USRD 846 LOCALIZED CHARACTERS GARBLED IN CONSOLE OUTPUT FOR PDM_LOAD Medium 02/26/10
USRD 847 WORKFLOW TASKS NOT LISTED WHEN USING LARGE PROCESS DEFINITON Medium 01/08/10
USRD 848 CACHED JS FILES ARE RE-DOWNLOADED  Low 01/08/10
USRD 849 ISSCAT/PCAT DOWNLOADED AT LOGIN Medium 01/08/10
USRD 850 NO IMAGES IN KT HTML EMAIL Low 01/08/10
USRD 851 ONLINE HELP RETRIEVAL SCREEN GARBLE Low 01/08/10
USRD 852 SERVICE DESK WEB INTERFACE HANGS WHILE EDITING TASKS High 02/26/10
USRD 853 INAPPROPRIATE 'ACCEPT' BUTTON SEEN ON TICKET DETAIL Low 01/08/10
USRD 854 MULTI-TENANT VIOLATION WHEN APPROVING WORK FLOW TASK Medium 02/26/10
USRD 855 PARSE ERRORS SEEN WHILE RUNNING INTEGRITY CHECK IN BOXI Medium 04/16/10
USRD 859 INTERNAL VALUE SAVED AS NULL FOR A NEW ACTIVITY NOTIFICATION Low 02/26/10
USRD 860 KNOWLEDGE DOCUMENT DISPLAYS UNNECESSARY OPTIONS TO EMP/CUST Low 02/26/10
USRD 861 UNABLE TO REWORK KNOWLEDGE DOCUMENTS Medium 02/26/10
USRD 862 STORED QUERY WITH TIMESPAN FAILS Medium 02/26/10
USRD 863 ARGUMENT ERROR WHILE SEARCHING TICKET IN PDA INTERFACE Low 02/26/10
USRD 865 COMMENTS NOT UPDATED IN ACTIVITY LOG Low 02/26/10
USRD 866 LINE FEED IS NOT DISPLAYING IN KNOWLEDGE DOCUMENT Low 01/08/10
USRD 867 QUICK TEMPLATE DROPDOWN Low 02/26/10
USRD 868 ASSIGNEE COMBO NAME IN WEB INTELLIGENCE OF BOXI THROWS ERROR Medium 04/16/10
USRD 869 EDIT TICKET USING ACTIVITIES MENU FROM QUICK PROFILE Medium 02/26/10
USRD 871 WRONG USER IN QUICK PROFILE Low 02/26/10
USRD 872 GARBLED CHARACTERS IN THE ASSET LOG TAB Low 02/26/10
USRD 873 INTERNAL VALUE SAVED AS NULL FOR A NEW ACTIVITY NOTIFICATION Low 02/26/10
USRD 876 DROPDOWN DISPLAYS WRONG VALUE IN READ ONLY MODE Low 02/26/10
USRD 877 COMMA APPEARING IN CONTACT FIELD Low 02/26/10
USRD 878 NLS OPTION SHOULD BE REMOVED WHILE FAST ESP IS ENABLED Medium 02/26/10
USRD 879 UNABLE TO UPLOAD FILES WITH JAPANESE CHARACTERS IN ITS NAME Medium 02/26/10
USRD 880 DOWN ARROW CURSOR NOT WORKING FOR PROPERTIES Low 02/26/10
USRD 881 PDM_DEREF DISPLAYS GARBLED OUTPUT ON DOUBLE BYTE CHATACTERS Low 03/12/10
USRD 883 MIGRATION DOESN'T MIGRATE MULTIPLE NOTIFICATION MACRO Medium 02/26/10
USRD 884 INACTIVE CONTACTS RECIEVING KNOWLEDGE REPORT CARD EMAILS Low 02/26/10
USRD 885 TENANCY ERROR CLOSING REQUEST Low 02/26/10
USRD 886 MENUBAR MISSING IN QUICK PROFILE TAB FOR LEVEL1 ANALYST Low 02/26/10
USRD 887 ATTACHMENTS PERMISSIONS IN A MULTI-TENANCY ENVIRONMENT Medium 02/26/10
USRD 888 CANNOT CREATE NEW NOTIFICATION Medium 02/26/10
USRD 890 TENANCY VIOLATION ERROR SEEN WHILE CHANGING GRP OF A TICKET Low 02/26/10
USRD 891 PDM_TEXT_CMD UNABLE TO PROCESS DOUBLE BYTE CHARACTERS Medium 02/26/10
USRD 892 NEW REQUEST ASSIGNEE AUTO SET FAILS Low 02/26/10
USRD 893 LOCKED BY AND PHONE ARE EMPTY IN AHD05021 ERROR Medium 02/26/10
USRD 894 INCORRECT AUTO-ASSIGNMENT ON TICKETS Low 02/26/10
USRD 896 QUICK CLOSE INCIDENT ERROR Low 02/26/10
USRD 897 ATTACHMENTS WITH LOCALIZED FILENAME NOT GETTING DELETED Low 02/26/10
USRD 898 DIALOG BOX POPUP WHEN SEARCH KNOWLEDGE BUTTON IS CLICKED Medium 02/26/10
USRD 899 ACTIVITY LOG NOT DISPLAYED IN DETAIL REPORTS FOR SD STAFF Low 02/26/10
USRD 900 UNABLE TO COPY CHANGE ORDER DUE TO ILIMIT ERROR Low 02/26/10
USRD 902 CGI TIMEOUT ERRORS WHEN PERFORMING ACTIVITES ON TICKETS Medium 03/12/10
USRD 903 CALENDAR FILTER FIELDS NOT BYPASSED Medium 02/26/10
USRD 904 KNOWLEDGE SCREEN LAYOUT IS NOT PROPER FORMAT Low 02/26/10
USRD 905 CI LOST WHEN CREATING NEW CHANGE ORDER FROM EXISTING TICKET Medium 02/26/10
USRD 906 LOOKUP FIELDS PROBLEM Low 02/26/10
USRD 907 KNOWLEDGE DOCUMENT DOES NOT OPEN IF USERID HAS DOMAIN/NAME Medium 02/26/10
USRD 908 SCOREBOARD COUNT FOR MIGRATED ROLES SHOWS INCORRECT Medium 02/26/10
USRD 910 ABLE TO EDIT CATEGORIES EVEN WHEN RESTRICTED Low 02/26/10
USRD 911 ERROR ATTACHING ZIP FILES FROM WEB SERVICES Low 02/26/10
USRD 914 LOCALIZED CHARACTERS GARBLED IN CONSOLE OUTPUT FOR BOP_SINFO Medium 03/12/10
USRD 915 INCONSISTENCY IN THE QUICK PROFILE WINDOW MENU Low 02/26/10
USRD 916 BOPLGIN CRASHES WHEN LOGGED IN USING INACTIVE USER High 02/26/10
USRD 917 DOCUMENTS WITH INVALID ATTACHMENTS ARE NOT INDEXED Medium 02/26/10
USRD 918 CHILDREN INCIDENTS NOT CLOSED Low 02/26/10
USRD 919 ADDING FLAGS TO EDIT IN LIST FUNCTIONALITY Low 02/26/10
USRD 920 LOG IN TAKES LONG WHEN LDAP_ENABLE_AUTO TURNED ON Medium 02/26/10
USRD 921 GETDOCUMENT METHOD RETURNS TRUNCATED VALUE Low 02/26/10
USRD 923 DISABLING KNOWLEDGE FORUM DOESN'T REFLECT ON INCIDENT PAGE Low 02/26/10
USRD 924 THE '@' CHARACTER REPLACED WITH THE '$' CHARACTER Low 02/26/10
USRD 925 AHD04401 ERROR WHEN CHANGING ROLE IN INTERNET EXPLORER Low 02/26/10
USRD 926 MY RECENT SEARCHES SCOREBOARD NODE RETURNS BLANK Medium 02/26/10
USRD 927 SUBMIT THE SURVEY LEADS TO SERVICE DESK LOGIN SCREEN Medium 02/26/10
USRD 928 WEBENGINE PROCESS MAY TERMINATE INTERMITTENTLY High 03/12/10
USRD 929 EDIT BUTTON AVAILABLE ON PUBLIC REPOSITORY Low 03/12/10
USRD 930 UNABLE TO LINK KNOWLEDGE TREE WITH ANOTHER KNOWLEDGE TREE Medium 03/12/10
USRD 931 OVERALL SUMMARY BOXI REPORT FAILS WITH ZERO CUSTOMERS Medium 04/16/10
USRD 932 KEEPLINKS AND KEEPTAGS USED TOGETHER GIVES ERROR Low 03/12/10
USRD 933 APOSTROPHE IN THE INPUT CAUSES PDM_TEXT_CMD TO LOG ERROR Low 03/12/10
USRD 934 UNABLE TO SAVE KNOWLEDGE DOCUMENT WITH EXPIRED DATE Low 03/12/10
USRD 935 DATE FORMAT IN THE  ACTIVITY LOG MESSAGES IS INCORRECT Low 03/12/10
USRD 936 UNABLE TO ALLOW PARENT/CHILD RELATIONS ACROSS TICKET TYPES Low 03/12/10
USRD 937 CHARACTER AFTER '@' MAY DIASPPEAR ON DANISH KEYBOARD Medium 03/12/10
USRD 938 QUICK PROFILE DOES NOT COPY CONTENTS FROM SCRATCH PAD Low 03/12/10
USRD 939 TENANT1 CAN SEE THE ATTACHMENT OF TENANT2 Medium 05/14/10
USRD 940 INCONSISTENT SEARCH RESULT WITH ADDITIONAL ARGUMENTS Medium 03/12/10
USRD 941 DOUBLE QUOTE IN TEMPLATE NAME PROBLEM Low 03/12/10
USRD 942 AUTO ASSIGNMENT MAY FAIL WHEN LOCATIONS ARE DEFINED Medium 03/19/10
USRD 943 MAIL ATTACHMENT DO NOT WORK WITH DELIMITERS Medium 03/12/10
USRD 944 USER LOGIN FAILS INTERMITENTLY Medium 04/30/10
USRD 945 AUDIT LOG LIST SHOWS SCRIPT ERROR FOR CNT AND NR OBJECTS Low 03/12/10
USRD 946 SQL AGENT DISCONNECT MAY RESULT IN DATA LOSS Medium 04/09/10
USRD 947 SERVICEDESK HANGS WHILE CREATING TENANT WITH A SINGLE QUOTE High 03/12/10
USRD 948 CACHING PROBLEM ON REQUEST/INCIDENT AREA PROPERTIES Low 03/19/10
USRD 949 BREL IN MAJIC QUERIES DO NOT WORK CORRECTLY POST CUMULATIVE #2 Medium 03/12/10
USRD 950 LIST ALL FOR CUSTOMIZED STORED QUERY THROWS SCRIPT ERROR Medium 03/12/10
USRD 951 SECURITY MESSAGE POPS UP WHEN ADDING ATTACHMENT TO TICKET Medium 03/19/10
USRD 952 BPEBR_NXD DAEMON MAY CRASH High 03/19/10
USRD 953 INACTIVE ANNOUNCEMENT CAN BE MADE ACTIVE Low 03/12/10
USRD 954 KT_DAEMON TERMINATES WHEN CHANGING CATEGORY PERMISSIONS High 03/12/10
USRD 956 DETAIL AUDIT LOG SHOWS UNDEFINED FOR NR AND CNT OBJECT Medium 04/02/10
USRD 957 ANNOUNCEMENTS ON EMPLOYEE INTERFACE SHOW SERVER TIME Medium 03/26/10
USRD 959 REPORTS MAY FAIL USING DOMAIN\USERID LOGIN Medium 03/19/10
USRD 960 MISSING EMAIL ADDRESS NOTIFICATION Low 03/19/10
USRD 961 KNOWLEDGE SEARCH FROM SCRATCHPAD FAILS WITH ERROR AHD05528 Medium 03/19/10
USRD 962 ENVIRONMENT TAB SLOW ON CONTACT DETAIL PAGE Medium 03/26/10
USRD 963 CA PORTAL INTEGRATION EXCEPTION Medium 03/19/10
USRD 964 UNABLE TO VIEW BOXI REPORTS BY TENANTED USERS Medium 03/26/10
USRD 966 FAST FETCHING INCORRECT RESULTS FOR KNOWLEDGE SEARCH Low 03/26/10
USRD 968 HIERARCHICAL VIEW OF SREL CUSTOM FIELD FAILS Medium 03/26/10
USRD 970 SCOREBOARD QUERIES ON KNOWLEDGE DOCUMENTS NOT WORKING Medium 03/26/10
USRD 971 LOTUS NOTES URL ATTACHMENTS ARE MALFORMED Medium 03/26/10
USRD 973 CLOSE OR REOPEN TIMESTAMP MISMATCH FOR EMPLOYEE INTERFACE Low 03/26/10
USRD 975 REPORT TITLES CONTANING AN AMPERSAND RETURN ERROR Medium 04/02/10
USRD 976 TICKETS CREATED VIA NSM ARE TRUNCATED Low 03/26/10
USRD 980 PRIORITY NOT LOADED PROPERLY IN ESCALATE ACTIVITY FORM Low 04/02/10
USRD 977 AUTO-ASSIGNMENT FAILURE WITH MULTI-TENANCY Medium 04/09/10
USRD 978 LOOK UP DISPLAYS INACTIVE SERVICE TYPES Medium 04/09/10
USRD 979 SERVICE PROVIDER CONTACT DOESNOT ADD NSP GROUPS Low 05/14/10
USRD 981 DATA PARTITION BLANKS OUT STATUS FIELD ON DETAIL FORM Low 04/02/10
USRD 982 FILENAME TRUNCATED WITH CREATEATTACHMENT() WEBSERVICE CALL Medium 04/02/10
USRD 984 TEMP FILE IS NOT DROPPED WHILE FILE SIZE LIMIT EXCEEDS Medium 05/27/10
USRD 985 TOMCAT MAY CRASH ON SENDING NULL ATTRIBUTE VALUES IN ARRAY Medium 04/02/10
USRD 986 SCRIPT ERRORS ON CLICKING SCHEDULE START DATE ON IE8 Medium 04/02/10
USRD 987 MOUSEOVER MENU NOT AT PROPER POSITION IN HIERARCHICAL TREE Low 04/02/10
USRD 989 MULTI-SITE SYNCHRONIZATION MAY FAIL TO WORK Medium 04/02/10
USRD 990 CUT AND PASTE IN KNOWLEDGE TREE NOT WORKING Low 04/02/10
USRD 992 CANNOT REOPEN COMPLETED WORKFLOW TASKS Medium 04/09/10
USRD 994 CANNOT COMMENT ON A SOLUTION DOCUMENT Medium 04/09/10
USRD 996 REPOSITORY NAME LIST DOESN'T SHOW DEFAULT REPOSITORY ON TOP Medium 04/30/10
USRD 997 ANIMATOR EXECUTABLE FAILING High 05/14/10
USRD 998 SEARCH FOR CONTACT WITH APOSTROPHE DOES NOT RETURN RESULTS Medium 04/30/10
USRD 999 UNABLE TO LIST SERVICE PROVIDER TENANT IN INSERT_WF.HTMPL Medium 04/16/10
USRD 1000 CONFIGURATION ITEM WITH SAME NAME NOT ADDED TO WORKFLOW TASK Medium 04/16/10
USRD 1001 LOG COMMENT PROPAGATION TO SAP SOLMAN Medium 04/16/10
USRD 1002 COPYING CHANGE ORDER WITH INACTIVE CATEGORY SHOWS INCORRECT Medium 04/30/10
USRD 1007 SAP TICKET MAY NOT BE CLOSED Medium 04/30/10
USRD 1008 WORKFLOW TASK ASSIGNED TO NON-MEMBER OF THE GROUP Medium 04/30/10
USRD 1010 NEW WINDOWS MAY OPEN MINIMIZED IN INTERNET EXPLORER 8 Low 04/30/10
USRD 1013 BOXI REPORTS:TENANCY ISSUES Medium 05/14/10
USRD 1019 WEBENGINE PROCESS MAY INTERMITTENTLY TERMINATE High 05/20/10
USRD 1025 GARBLED CHARACTERS DISPLAYED IN HIERARCHICAL LOOKUP Medium 05/20/10
USRD 1027 ATTACHMENT TAB DISPLAYS BLANK WHEN USING SPECIAL CHARACTERS Medium 05/20/10
USRD 1029 SERVICE DESK LOGIN MAY SHOW "PAGE EXPIRED" ERROR Medium 05/20/10
USRD 1032 INACTIVATING AN ACTIVE USER MAY CAUSE LOG ON PROBLEMS High 05/20/10
USRD 1047 WEBENGINE PROCESS MAY TERMINATE INTERMITTENTLY High 05/20/10
USRD 1055 CANNOT LOGIN WEB CLIENT WHEN VIRTDB CONNECTION LOST Medium 05/25/10
USRD 1057 INTERMITTENTLY JVM DOES NOT TERMINATE. Medium 05/20/10
USRD 1067 SLOW DOMSRVR STARTUP DUE TO LARGE XENT_MAP TABLE Medium 05/25/10
USRDWP 36 APOSTROPHE CHARACTER IN FRENCH IS GARBLED IN WSP Medium 05/11/10