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CA Service Operations Insight
Connectors

Connector For Date Released Version Product Version Compatibility Prerequisites Image Documentation
BMC Atrium/Remedy  07/01/2016 5.4.0 BMC Atrium 7.6.04, 8.0.00, 8.1.00
BMC Remedy 7.6.04, 8.0.00, 8.1.00
Container ZIP Click here for Documentation
CA Application Performance Management (APM) 10/24/2017 3.5.0 CA APM 10.3
CA APM 10.5
CA APM 10.5.1
CA APM 10.5.2
Integration Services ZIP Click here for documentation
CA eHealth 12/16/2015 RO87163 CA eHealth 6.3.2.11 or later Container ZIP PDF
CA Helpdesk Connector 09/25/2017 1.0.0 HP Service Manager 9.4 SOI Manager ZIP Click here for documentation
CA Nimsoft Monitor/CA Unified Infrastructure Management
** Requires Container updated to WIN-CATALYST 3.4.1 CONTAINER WITH IFW PROXY (#RO79163)
Requires SOI 3.3 CU2 updated to WIN-DEFECT PACK 3.3CU2JUL16 (#RO91116)
Requires SOI 4.0 CU1 updated to WIN-DEFECT PACK 4.0CU1JUL16 (#RO91118)
06/05/2017 3.8.1 CA Unified Infrastructure Management (UIM) 8.2
CA Unified Infrastructure Management (UIM) 8.31
CA Unified InfrastructureManagement (UIM) 8.4
CA Unified Infrastructure Management (UIM) 8.4 SP1
CA Unified Infrastructure Management (UIM) 8.4 SP2
CA Unified Infrastructure Management (UIM) 8.47
CA Unified Infrastructure Management (UIM) 8.5
CA Unified Infrastructure Management (UIM) 8.5.1
CA Unified Infrastructure Management (UIM) 8.7
Container ZIP Click here for Documentation
CA Performance Center Connector 1.0.0 08/29/2017 1.0.0 CAPC 3.2 Container ZIP Click here for Documenation
CA Service Desk Manager 08/03/2015 RO83372 CA Service Desk Manager r12.9 cum1, r14.1.01 Container (3.2 and 3.4.1) RO83372 Click here for Documentation
CA Spectrum IM 04/05/2017 2.0.0.244
CA Spectrum 9.4,9.4.1, and 9.4.2
CA Spectrum 10.0, 10.1, 10.1.1, and 10.1.2
CA Spectrum 10.2 and 10.2.1
Integration Services ZIP Click here for Documentation
HP UCMDB 07/06/2017 5.4.01 HP UCMDB 10.10 Container ZIP Click here for Documentation
HP UCMDB 10.30
MS SCOM 01/31/2017 4.4.00 SCOM 2012, SCOM 2012 R2, SCOM 2016 Container ZIP Click here for Documentation
SNMP-GENERIC 03/05/2015 4.2.00   Container ZIP PDF
SNMP-GENERIC 03/07/2014 02.0.00   Integration Services ZIP PDF
Service Now 03/20/2017 4.5.01 Berlin, Calgary, Dublin, Eureka, Fuji, Geneva, Helsinki, Istanbul Container ZIP Click here for Documentation

 

Prerequisites
Integration Services
Integration Services on Linux for CA Service Operations Insight 3.3 CU2 RO81948
Container
Container for CA Service Operations Insight r4.2 RO98152
Container for CA Service Operations Insight r3.2, r3.3 and r4.0 RO79163
Connectors Compatibility Matrix
Compatibility Matrix for Connectors on Integration Services and Catalyst Container Matrix