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CA Application Delivery Analysis (formerly CA NetQoS SuperAgent)
Video & Best Practices Index

  • Symposium 2010
  • Videos
  • Best Practices

    Title/Description View Duration
    Symposium 2010
    Application Optimization & Characterization - Critical Problem Resolution Case Studies
    by Bill Alderson, TK, CA|NetQoS
    As users report slow application response, developers typically blame the network and network teams blame the applications. In this session, you will learn how, through key case studies, IT professionals can diagnose and troubleshoot network issues to ensure optimized application delivery.
    97.1 MB 59 minutes
    SuperAgent - Thresholds for Incidents and Investigations Best Practices
    by Zack Belcher, TK, CA|NetQoS
    NetQoS SuperAgent thresholds deliver easy to understand data that can be used to prove performance of your networks, servers, and applications. In this session, you will learn how SuperAgent calculates thresholds, how they can be tuned, how to configure automated responses to threshold violations, and how to build reports that can be used to share performance data with managers, directors, and application owners.
    113.0 MB 58 minutes
    SuperAgent - Troubleshooting Best Practices
    by Tim Smith, TK, CA|NetQoS
    In this session, you will learn how the CA Service Assurance solution now includes SuperAgent's TCP analysis along with CA-Wily's Application Performance Management. Learn about this advancement in the triage and root cause analysis of application issues and discuss integration initiatives. Additionally, you will see how the move toward CA|NetQoS Performance Center 6.0 and Multi-Port Collector 2.0 analysis and workflows impact troubleshooting tasks previously done only in SuperAgent.
    111.0 MB 64 minutes
    What's New in SuperAgent 9.0 - Multi-Port Collector and More
    by Tim Smith, TK, CA|NetQoS
    In this session, you will learn about the Infrastructure Response Time monitoring of SuperAgent and the details of SuperAgent 8.3 (released in March 2010) 9.0 (due in Fall 2010).
    110.0 MB 57 minutes
    Introduction to the Unified End-User Experience Monitoring feature of APM 9.1
    Introduction to the Unified End-User Experience Monitoring feature of APM 9.1, with an emphasis on using the Multi-Port Collector's Session Analysis capabilities in order to triage application performance incidents to the network and to understand the application delivery characteristics out to specific client networks.
    36.4 MB 21 minutes
    Configuration Utility with SuperAgent 9.x
    This video demonstrates how to use the SuperAgent configuration utility to view the servers, networks and applications being sent to SuperAgent. The configuration utility is included as part of the SuperAgent install and is invaluable in determining what networks, servers, server subnets and applications have not been configured for monitoring. The video covers how to use the tool for basic configuration auditing, as well as identifying multiple tiers of applications through filtering.
    23.2 MB 11 minutes
    Introduction to SuperAgent 9.0 & Multi-Port Collector 2.1
    By Product Managers Tim Smith & Zack Belcher
    SA 9.0 is a substantially different product from SA 8.3. It is much easier to use. The performance and scalability are about 50% higher for both the Management Console and the Collector. This video identifies the changes and gives a demo of the new features. We discuss the upgrade considerations and give some guidance for upgrading. Much of configuration is now automated. Correct configuration maintains correct data, which maintains effectiveness in identifying and triaging performance issues. Experienced users have been very pleased with this release. MTP 2.1 brings Multi-Port Collector up to compatibility with SA 9.0. Learn more about SA 9.0 and MTP 2.1 in this video.
    41.9 MB 49 minutes
    Webinar: SuperAgent Troubleshooting Webinar 01-16-2009
    This webinar discusses and gives practical advice for troubleshooting application and network issues using the NetQoS SuperAgent software suite. Techniques for for interpretation of SuperAgent reports are covered helps users realize the added value that SuperAgent's reporting engine provides.
    58.6 MB 61 minutes
    Webinar: SuperAgent SLA's Webinar 12-18-2008
    This webinar discusses the importance and implementation of SLAs within NetQoS SuperAgent as part of a viable and mature alerting mechanism. SLAs are defined, discussed and maintenance is addressed over a reporting period.
    45.5 MB 43 minutes
    Webinar: SuperAgent - Network Types and Thresholds Best Practice Webinar 11-13-2008
    This Best Practice Webinar discusses the use and implementation of Thresholds in SuperAgent. The importance of Network Types is discussed. Updated Threshold levels in upcoming releases of SuperAgent are also covered.
    74.2 MB 75 minutes
    Webinar: SuperAgent - Demystifying NetQoS SuperAgent Data
    This session is an annual favorite at Symposium. It gives techniques for the interpretation of SuperAgent reports, with new material this year from SuperAgent-WAAS and SuperAgent-GigaStor deployments. Using several actual customer scenarios, it shows the importance of understanding performance data in the context of demand, as measured by the observation counts for the performance metrics. You will see examples of several meaningful patterns-good and bad.
    61.4 MB 63 minutes
    Webinar: SuperAgent - Using NetQoS SuperAgent Thresholds
    Get practical advice on setting thresholds in SuperAgent. You will learn the benefits of customizing thresholds to ensure that SuperAgent alarms and notifications are timely and meaningful. The speaker will also explain how SuperAgent calculates its thresholds and the various configuration options available to product administrators.
    39.9 MB 42 minutes
    Webinar: Advanced Data Collection Techniques
    Attend this session to learn expert techniques for acquiring data for your network monitoring tools. The speaker will cover every passive data collection technique and will highlight how to avoid duplicating packets, impacting network performance, and sending unnecessary data to your tools. Topics will include SPAN,VSPAN,RSPAN,VACL, and Out of Band SPAN.
    85.6 MB 45 minutes
    Webinar: Using GigaStor with SuperAgent to Solve Complex Problems
    NetQoS provides a broad set of application response time management capabilities-from application service level reporting using SuperAgent down to packet-level analysis using GigaStor. In this session, you will see how, when SuperAgent detects an application or server incident, one mouse click from the incident Management page launches full-featured Layer 7 analysis on the packets responsible. You will also learn about the scalability advantages of spanning to GigaStor up to eight 1GbE span sources or a full-duplex 10GbE link for high-speed, long-term packet capture. Finally, learn how Retrospective Network Analysis, in combination with SuperAgent monitoring, helps you find and solve a wide range of difficult network problems.
    53.6 MB 57 minutes
    Best Practices
    What's New in SuperAgent 9.0 Multi-Port Collector 2.1 4.9 MB (PDF) -
    Setting Performance SLAs
    This document describes the best practice for setting Service-level Agreements (SLAs) in SuperAgent. It includes information about how SuperAgent calculates SLAs, what is gained by using them, best practice considerations, and how to set SLA values when your enterprise does not have specific values in mind. It is intended for engineers and SuperAgent administrators looking to find value and guidance in setting SLAs.
    476 KB (PDF) -
    Managing SuperAgent Combinations
    This document is designed to help SuperAgent administrators maintain the SuperAgent Management Consoles and Collectors. By performing these tasks, you enable SuperAgent components to perform at a higher level. The terminology and menus in this document refer to SuperAgent 7.1.
    707 KB (PDF) -
    Configuring Microsoft Exchange in SuperAgent
    This document addresses the best ways to configure monitoring of Microsoft Exchange 2000 and 2003 using NetQoS SuperAgent. Microsoft Exchange is made up of many independent component services. By identifying and considering them separately, we gain a more accurate view of how the application is performing on the network, and we can more easily determine which portion of the application is experiencing issues. This document discusses the behavior of Exchange Server and then details the steps necessary to correctly monitor its components.
    272 KB (PDF) -
    Defining Network Types in SuperAgent
    This document explains the importance and benefits of properly configuring network types in SuperAgent. It covers how network types enhance the flexibility of thresholds and SLAs and is written for SuperAgent Administrators and Engineers.
    299 KB (PDF) -
    Configuring Performance Thresholds in SuperAgent
    This document, intended for SuperAgent administrators and network engineers, demonstrates the importance of configuring thresholds in NetQoS SuperAgent. It explains how SuperAgent uses thresholds and the added value that they provide. It discusses the necessary steps to determine and configure intelligent thresholds in SuperAgent.
    544 KB (PDF) -
    Monitoring Applications in the Presence of Keep-alives
    This document describes the best practice for using SuperAgent to monitor applications that use server-initiated keepalives. These server-initiated messages can impact the measurement of Server Response Time (SRT), a key metric in SuperAgent, and give the impression that a server is experiencing degraded performance, especially during periods of low client activity. Following the steps in this best-practice document will help you ensure that server response time is recorded accurately for applications that use server side keep-alives.
    270 KB (PDF) -