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CA Service Desk Manager 12.9
Upgrade Information

This page provides information that helps you upgrade to CA Service Desk Manager (SDM) 12.9.

As you prepare to upgrade to SDM 12.9, consider the value of the new features and how these will affect your planning and decision-making towards a successful upgrade.

Getting Started

Additional References

The following bookshelves supply additional useful information related to the administration and usage of SDM 12.9:

CA Service Desk Manager 12.9 Upgrade Scenarios

To help with the upgrade process, there are scenarios available that will enable your success:


We encourage all of our customers to become active participants in the Global User Community.

Previous Releases

The upgrade pages which existed for previous releases are available via the following links:

End of Service (EOS) Schedule

Please be familiar with the End of Service related information as it relates to older releases of SDM.

...And finally

For useful tips and tricks take a look at the CA Service Desk Manager Cookbook.
For additional insights please review the details around a proactive approach to Service Management.