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CA Service Desk / CA Service Desk Knowledge Tools - Upcoming r11.2 Fourth Cumulative Patch

Last Updated: February 09, 2009

The fourth cumulative patch for CA Service Desk and CA Service Desk Knowledge Tools r11.2 has entered the packaging stage. This patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD), Service Desk Web Server (USRDWS), Server Desk Web Screen Painter (USRDWSP), Service Desk Dashboard (USPDB), Service Desk Crystal Report (USRDCR), and Service Desk NSM Integration (USRDTI). A QA cycle will start once the packaging is complete. We estimate that the cumulative patch will be published within the second quarter of this year.

A tentative list of the STAR problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com.

Note, all previous cumulative patches published will not be marked as a perquisite for cumulative #4. Cumulative #4 will contain all corrections included in all previous cumulative patches as per the cumulative patching model. Please visit support.ca.com for previous cumulative announcement details.

Component Problem # Description
USRD 413 ATTACH IMAGES IN E-MAILS
USRD 420 SEARCH WITH % CHARACTER FAILS ON A CUSTOMIZED SEARCH PAGE
USRD 421 MAIL CONNECTION ERROR
USRD 426 WRONG WARNING MSG IN THE KNOWLEDGE APPROVAL PROCESS
USRD 427 ASSIGNEE NAME IS BLANK IN SUMMARY REPORT OF INCIDENTS
USRD 428 ERROR DELETING CI'S USING SPELL METHOD DOB_MARK_DELETE
USRD 429 CANNOT MODIFY PROPERTIES OF A REQUEST VIA EMAIL
USRD 430 REVIEW NOTIFICATION E-MAIL EVEN AFTER KNOWLEDGE DOC DELETED
USRD 432 LDAP UPDATE NOT WORKING FOR CONTACT WITH SINGLE QUOTE
USRD 433 COMPLETED BY NOT FILLED IN
USRD 434 NAT FIREWALL PROBLEM WITH BPEBR_NXD AND DOMSRVR
USRD 437 SUMMARY REPORT NOT GENERATING
USRD 440 ACTIVITY LOG DESCRIPTION FOR GROUP TRANSFER HAS SINGLE QUOTE
USRD 441 KNOWLEDGE SEARCH AUDIT TRAIL
USRD 442 UNABLE TO SAVE PUBLISHED DOCUMENT AFTER EXCLLOCKSECONDS
USRD 444 BOPLGIN PROBLEM
USRD 446 KT_DAEMON MAY HANG WHEN REJECTING A KD
USRD 447 MISSING JOIN IN SQL EXPRESSION
USRD 448 DATAPARTITION DOESNT RESTRICT ACCESS TO VIEW ATTACHMENTS
USRD 449 TTV OPTION VALUES ARE NOT UDATED ON SECONDARY
USRD 451 BPVIRTDB_SRVR CRASH WITH SIGSEGV ERROR
USRD 452 QRELS DO NOT USE DATA PARTITIONS
USRD 453 JPN: LOG READER FORM DOESNOT LOAD COMPLETELY
USRD 456 UPDATE PROPERTIES OF INACTIVE CO CATEGORY
USRD 459 NOT ABLE TO CHANGE STATUS OF A CHANGE ORDER VIA WEBSERVICE
USRD 463 DATE FORMAT BETWEEN CMDB/UAPM/SERVICE DESK
USRD 465 NOTIFICATION SENT TO COMPLETE GROUP WITH NEW ACT NOTIFICATIO
USRDWS 585 ATTACHMENT DESCRIPTION HAVING LINE FEED CODE GETS GARBLED
USRDWS 587 ERROR ATTACHING ZIP FILES FROM WEB SERVICES
USRDWS 592 NOT GETTING THE SCROLL BAR
USRDWS 593 SCROLLBAR FOR SEARCH SCREEN
USRDWS 594 KEEP NEW LINES IN RESOLUTION WHEN THERE IS NOT KT LICENSE
USRDWS 595 WRONG EVENT HISTORY
USRDWS 596 KEYBOARD USAGE FOR SCOREBOARD DOES NOT WORK
USRDWS 597 MULTIPLE BLANK SPACES ARE NOT PRESERVED IN DESCRIPTION FIELD
USRDWS 599 DATAPARTITION DOESNT RESTRICT ACCESS TO VIEW ATTACHMENTS
USRDWS 600 JAVA SCRIPT ERRORS FOR USERS WITH \U
USRDWS 601 DATA PARTITION HAS PLUS IN ITS NAME
USRDWS 602 MISSING SCROLL BARS
USRDWS 603 LIST_CR.HTMPL INCIDENT SEARCH RESULT WITH PROBLEM & ASSIGNEE
USRDWS 604 CREATE NEW BUTTON INVISIBLE FOR ANALYST CONTACT (INVENTORY)
USRDWS 606 CONTACT SEARCH CHANGED TO LIST AFTER CP2
USRDWS 607 USRD HANGS WITH HOURGLASS SPINNING AFTER CLICKING A GROUP
USRDWS 608 SEARCH FIELDS EMPTY AFTER LIST ALL
USRDWS 609 ATTACHED FILE NAME IS GARBLED FOR A TICKET
USRDWS 610 UPLOAD SESSION KEEP ALIVE WHEN 'EDIT_INACTIVE' OPTION IS SET
USRDWS 612 AHD04400 ARGUMENT ERROR ON SUMMARY REPORT WINDOW
USRDWS 613 TRANSFER OR ESCALATE ACTIVITY PAGE BLANK OUT
USRDWS 614 KT CATEGORY PERMISSIONS RESET TO INHERIT FROM PARENT
USRDWS 616 IN KD APPROVAL, NEXT ASSIGNEE DROPDOWN HAS INACTIVE CONTACTS
USRDWS 617 UPLOAD ATTACHMENT PROBLEM WITHOUT DEFAULT REPOSITORY
USRDWS 618 AUDIT TRAIL EXCLUDES INCIDENT NO WHEN LIST ALL IS CLICKED
USRDWS 619 GO BUTTON SEARCH TIMES OUT SESSION AFTER APPLYING T5LG006
USRDWS 620 MISSING ATTACHED FILES
USRDWS 621 CUSTOMIZE SCOREBOARD WINDOW TAKES TIME TO LOAD
USRDWS 624 AUDIT TRAIL APPENDED IN ISSUES
USRDTI 8 EVENTS FROM NSM VIA AHD.DLL STOP WORKING
USRDCR 11 CRYSTAL REPORT DOES NOT SHOW GROUP FOR REQUEST AGING REPORT