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CA Nimsoft Service Desk
Migration Resource Site

The CA Nimsoft Service Desk Migration Resources Site provides you with the information and resources to help facilitate your company's migration from CA Nimsoft Service Desk 6 to CA Nimsoft Service Desk 7. For migration related questions, please email Richard.Graves@ca.com.

CA Nimsoft Service Desk Preview Environment
To enable you to acclimate to the new look and feel of the solution, we have created a Nimsoft Service Desk (NSD) 7 preview instance which was migrated forward from a recent snapshot of your NSD 6 environment. This preview migration allows CA to test the migration against your real data and identify any product or data issues so the production migration can run smoothly.

Your current NSD UserName with the below URL and your default password will provide you access to your NSD 7 preview environment.

Preview URL for North America, Latin America and Asia Pacific based organizations: https://sec.preview.itm1001.saas.ca.com
Preview URL for European based organizations: https://sec.staging.itm1002.saas.ca.com
UserName: Current NSD 6 UserName

Preparation:



Migration Webcasts



CA Nimsoft Service Desk Mobile



Support:

CA Education Web Based Courses (requires CA.com login):



YouTube - Training and Demonstrations:



Live and Recorded Demonstrations: