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CA Records Manager r12.6
Certified Device List
March 29, 2010

Certified Devices for CA Records Manager r12.6

The following tables list the components, operating systems, products, and devices that CA supports with CA Records Manager r12.6.

Note the following with regard to certifications:

  • All certifications were performed under a controlled test environment at CA labs unless otherwise noted.
  • All testing was performed using the current shipping releases of CA products at the time of testing.
  • Technology Partner Certification Statement: It is a standard practice at CA to certify only major releases from our technology partners and provide support for product updates, service packs and builds as they come out. Our certification efforts are scheduled after both major (X.0) and minor releases (X.x) and indicate that "product A" works with the latest build from our partners at the time of our release. To provide a consistent level of support our Sustaining Engineering team stays current with our technology partner updates and CA recommends, as a best practice, customers stay current with these updates as well.

CA Records Manager Server / Workstation Software for 12.6
Name Edition Version Revision Notes
Application Servers
Microsoft Windows Server N/A 2003
Service Pack 2

Microsoft XML Core Services N/A 4.0 Service Pack 2  
Microsoft .NET Framework N/A 3.5 N/A  
Microsoft Data Access Components (MDAC) N/A 2.8 or higher    
MAPI (Exchange System Manager) Exchange 2003 Latest Service Packs Required for all email archiving integrations and server side Exchange rules


Name Edition Version Revision Notes
Database Server Software
Microsoft SQL Server Enterprise and Standard
Enterprise and Standard
Latest Service Packs
Oracle Server   9i, 10g, 11g    


Name Edition Version Revision Notes
Web Server
Microsoft Internet Information Services (IIS) N/A 6.0.x, 7.0.x N/A  


Name Edition Version Revision Notes
Windows XP Professional
Service Pack 2
Apple Mac N/A OSX 10.5   With Safari 3.2 web browser.
Microsoft XML Core Services N/A 4.0 Service Pack 2  
Microsoft .NET Framework N/A 3.5 N/A  
Microsoft Office N/A 2003
Microsoft Collaboration Data Objects (CDO) (optional) N/A Microsoft Outlook 2003   For implementation of email rules - only used when a client has CA Records Manager email rules deployed.
Microsoft Data Access Components (MDAC) N/A 2.8 or higher   If connecting to an Oracle database.
Oracle Client N/A     Version requirements as per Oracle's stated compatibility guidelines.


Name Edition Version Revision Notes
Web Browsers
Microsoft Internet Explorer (IE) N/A 6.0.x, 7.0.x, 8.0,x N/A  
Mozilla Firefox N/A 3.x N/A  
Apple Safari N/A 3.x, 4.0.x N/A  


Name Edition Version Revision Notes
Crystal Reports
Crystal Reports Runtime Edition XI, 2008   CARM 12.6x ships with Crystal Reports 2008 Runtime Components.
Developer Edition XI, 2008   Required to design custom reports and labels.



CA Records Manager Server:
When using any of the following components/services:

   Exchange Services
   Outlook Email Rules
   Zantaz EAS Integration
   Symantec Enterprise Vault Integration

It is required that the following be present:

   Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1
   (for Exchange 2000 and 2003 only, an alternative is to install the Exchange Administrator Console on the CARM Server.)

CA Records Manager Client:
In the presence of the Outlook Email Rules add-on, if the desktop is allowed access to configure Rules then they must have the following:

Microsoft Collaboration Data Objects 1.2.1 when Outlook 2007 is present, otherwise the installation of CDO from the Microsoft OFFICE Install/Remove Programs setup for earlier versions of Outlook.

CA Records Manager r12.6 Integrated Applications
Name Edition Version Revision Notes
Microsoft Office SharePoint Server (MOSS)   2007   64-bit support
Microsoft Exchange   2003
  64-bit support
Microsoft Outlook   2002 (XP)


Service Pack 1
Service Pack 2
IBM Lotus Notes
  Domino Server
  Notes Client
  Domino Web Access (DWA)
6.5, 7.0, 8.0
6.5, 7.0, 8.0
GroupWise   7.01, 7.02    
Microsoft Active Directory Windows 2003   Service Pack 2 (R2)  
CA Message Manager MM Exchange
MM Domino
MM GroupWise
Symantec Enterprise Vault   7.0, 8.0   v8.0 requires Service Pack 12.6.01
Autonomy Zantaz EAS 6.0, 6.1   Requires Service Pack 12.6.01.
Autonony iManage(formerly Interwoven)
  WorkSite Server NT


8.0, 8.1, 8.2
8.0, 8.1, 8.2
8.0, 8.1, 8.2
Multi-platform (MP) version is not supported.
  Content Server

Service Pack 5
Service Pack 5
Open Text
  eDOCS DM Suite MR3
Formerly Hummingbird Enterprise DM
Formerly Hummingbird Enterprise DM
EMC - Centera SDK 3.0    
Global 360 - Empower (Formerly Fyi) EM38      
Kofax Ascent Capture 7.5   7.5    
Aderant Expert   7.0   Formerly CMS
Elite Enterprise   3.x   Requires Service Pack 12.6.01.
IRCH Retention Manager   3   Requires Service Pack 12.6.01.
Bartender   7.72, 9.2   v7.72 requires Service Pack 12.6.01
  Iron Mountain
  Eagle Archives *




Requires Service Pack 12.6.01.
* No longer supported - Eagle Business Archives was acquired by Nova Records Management; the system used by Nova Records Management does not support third party integration for processing requests via FTP.


CA Records Manager r12.6 Supported Barcode Scanners
  Model Required Accessories Supported OS Notes
Wedge Scanners Symbol LS 2208
  • Scanner stand
  • Keyboard wedge cable (USB or PS2)
N/A Recommended model
Symbol SPT 1700
Portable Scanners Symbol SPT 1700   Palm Discontinued by the manufacturer; replaced by Symbol SPT 1800.
Symbol SPT 1800   Palm Discontinued by the manufacturer; replaced by Janam XP30.
Symbol PPT 8846, 15-key model
  • Cradle
  • Power supply cable
Pocket PC Discontinued by the manufacturer; replaced by MC70.
Symbol PPT 8800
  • Cradle
  • Power supply cable
Pocket PC Discontinued by the manufacturer; replaced by MC70.
  • Cradle
  • USB cable
  • Power supply cable
  • AC line cord
The device supports both Windows Mobile and 5.0 and Windows Mobil 6.1; but only Windows Mobile 5.0 is certified. Recommended model
Available as a kit, includes everything you need to run the MC 70: device, charging/communications cradle, USB cable, US power supply and AC line cord (Part# MC7090-PU0DJQFA8WR-KIT).


Barcode Scanner Ordering Information:

Symbol MC 70 Product Information:

Symbol LS 2208 Product Information:

How To Buy from Symbol (Motorola):

List of Symbol Resellers: