Change Download Preference

Current Preference
Change Preference to:

CA Service Catalog/Accounting r12
Certification Matrix

Last Updated: 04/09/2009

CA Service Catalog/Accounting will support service packs and point releases of Operating Systems, Databases, Browsers, etc. not necessarily noted on this matrix as long as the problem reported is reproducible with versions that are listed on the support matrix. CA reserves the right to refuse support of new point releases should the reported problem require a major redesign in order to function properly. CA Support will do their best to resolve any issues that occur in a timely manner. If the resolution to the problem is determined to be outside the realm of their support responsibilities, they may ask that you escalate your request for certification to your local account team.

Note: All platforms are certified on 32 bit and 64 bit x86 architecture unless explicitly specified.

Certified Application Server Platforms

  • Microsoft Windows Server 2008 (Datacenter/Enterprise)
  • Microsoft Windows Server 2003 (Standard/Enterprise) with Service Pack 2
  • Microsoft Windows Server 2003 R2 (Enterprise) with Service Pack 2

Certified Databases

  • Microsoft SQL Server 2008 on Microsoft Windows Server 2008
  • Microsoft SQL Server 2005 with Service Pack 3 on Microsoft Windows Server 2003
  • Oracle 11g on Microsoft Windows Server 2008 / 2003 and Red Hat Enterprise Linux 4.0
  • Oracle 10g Release 2 on Microsoft Windows Server 2008 / 2003 and Red Hat Enterprise Linux 4.0

Certified Application Web Servers

  • Apache Jakarta Tomcat 6.0.14
  • BEA Weblogic 10.3 (only for English)

Certified Browsers

  • Microsoft Internet Explorer 7.0
  • Microsoft Internet Explorer 6.0 with Service Pack 2
  • Firefox 3.0
  • Safari 3.0 on Mac 10.4.x and Microsoft Windows

Certified Web Protocols

  • HTTP

Certified Network Protocols

  • IPv6 (pure & mixed mode)
  • IPv4

Certified Integrations

  • CA Service Desk
    • r12 - English
    • r11.2 - English, Simplified Chinese, Japanese, Korean, French, German, Spanish
  • CA CMDB r12, r11.2
    • English
  • CA Asset Portfolio Manager r11.3.4
    • English, Japanese, German, French
  • CA SMA/Assure r11.1 Service Pack 2
    • English
  • CA Workflow 1.1.5 Service Pack 5
    • English, Simplified Chinese, Japanese, Korean, French, German, Spanish
  • CA Embedded Entitlements Manager (CA EEM)
    • 8.4, 8.2 & 8.1 - English, Simplified Chinese, Japanese, Korean, French, German, Spanish
  • CA SiteMinder 6.0
    • English
  • MDB 1.5 Service Pack 1
  • CA Licensing 1.9

Note: To know the supported platforms of integrated products refer to the individual products certification matrix.

International Support

A translated product (also referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help, and other documentation, as well as local language default settings for date, time, currency and number formats.

An internationalized product (also referred to as a language-certified product) is an English product that runs on local language versions of the supported operating system and required third-party products. Internationalized products support local language data for input and output, and also support the ability to specify local language conventions for date, time, currency and number formats.

CA Service Catalog/Accounting r12 supports following languages:

Language Internationalized Translated













Simplified Chinese






Note: On Windows platforms, the languages mentioned above must be fully localized regional releases of the supported Windows Server operating systems. In particular, Windows operating environments which utilize a Language Interface Pack or MUI running on an English core are not supported.

Implementation Guide, Reference Guide, Integration Guide are not localized for all the languages, they are available in English only.

Third party components included in the product are:

  • Apache Axis 1.2.1
  • Apache Commons Codec 1.3
  • Apache Commons Discovery 0.2
  • Apache Commons FileUpload 1.2
  • Apache Commons httpclient 3.0.1
  • Apache Commons Logging 1.1.1
  • Apache Commons IO 1.3.1
  • Apache FOP 0.2
  • Apache Log4j 1.2.14
  • Apache mod_jk 2.0.58
  • Apache ORO 2.0.8
  • Apache Tomcat version 5.5.25 or higher
  • Apache Xerces 2.9.1
  • Apache Xalan 2.7.1
  • Apache WebServer 2.0.54
  • Java APIs for WSDL version 1.0 (JSR-110) (WSDL4J version 1.6.2)
  • Microsoft SQL Server 2005 JDBC Driver 1.2
  • Microvision InstallShield 2008
  • Mozilla Rhino 1.5R4.1
  • Oracle JDBC Driver 11g Release 2 ( )
  • Oswego Concurrent Utilities 1.3.4
  • RSA,BSAFE Crypto-J 3.6
  • SourceForge Dom4J 1.6.1
  • SourceForge,Ant-contrib 1.0b3
  • Sun Java Development Kit (JDK) 1.6.0
  • Open Message Queue Platform Edition 4.1
  • Sun Java Runtime Environment (JRE) 1.6.0
  • Tanuki Software Java Service Wrapper (JSW) 3.3.1