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Welcome to CA
Remote Support Service
via CA SupportBridge® Live Automation

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


How It Works
Step 1 Once you are on the phone with a member of our support team, review the information below. Then click Continue.
Step 2 On the next page, you will enter your name and email address which will be used as a unique connection code. You will then review the terms and conditions. After reading and accepting the terms and conditions, you will initiate the screen-sharing session.
Step 3 You will be prompted to download a small virus-free plug-in.
Step 4 With your permission, your support representative will view your screen and share control of your mouse and keyboard.

You will be in full control of your computer at all times. You can always override control of your mouse and keyboard, and you can end the screen-sharing session at any time.


System and Network Requirements

For your support representative to view your screen, you will need:

  • Either a modem (56K recommended) or high–speed internet connection
  • Pentium-class PC running Microsoft Windows
  • Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy

For additional information regarding this service, including security and privacy information, click here.

 

To start your desktop sharing session, click Continue.