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Enhancement Request Process Transition Announcement for CA Output Management

Date: February 24, 2014

Dear CA Technologies Output Management Customer,
As part of our continuous improvement towards better serving our customers, we have transitioned the enhancement request submission and tracking process for many of our Output Management products to the CA Output Management Global User Community. These products include CA View, CA Deliver, CA Spool and CA Output Management Web Viewer.

The CA Output Management Global User Community is an active community, where users of CA’s Output Management products can collaborate and network with other users without the limits imposed by geographical and physical distances.  We want every customer, regardless of location, to have equal access and opportunity to information as well as direct communication with the CA Output Management product team.

The CA Output Management Global User Community is open to all customers at no cost.  The user community also enables close participation and collaboration amongst customers and CA Technologies with respect to product improvements by providing, exclusively to its members, a clear equitable voice into future product development.

Prior to this time, customers have used the CA Support portal to both open and track enhancement requests.  We would like to inform you that we have transitioned to a more interactive Ideation tool on the CA Output Management Global User Community.  This also means that effective March 31, 2014, enhancement requests can no longer be submitted via the CA Support portal.  Instead, we encourage you to post your request as an “idea” in the CA Output Management Global User Community.

Do this by clicking the “Ideas” link on the navigation ribbon from any page on the community.  Make sure you are logged in.  Use the search box to help you identify any similar Ideas that might have already been submitted.  If you find one, vote on it!  Add a comment if you like.  If you do not find a similar idea you can post your own idea for the other members of the community to vote on.  Select the appropriate Category for new ideas.  Feel free to vote on any ideas that appear in the list.  Whether the idea is new or existing be sure to include comments that clearly describe the associated business value.

Please continue to raise trouble tickets via CA Support portal.  There is no change in the process in which we handle our support tickets.

This enhancement request process transition is intended to provide better services to our customers and provide transparency to our product backlog.  Additionally it will enable us to better identify and drive high value customer enhancements into our product, facilitate success in improving our product while addressing your critical business requirements.

If you are not a member of the CA Output Management Global User Community we strongly encourage you to join this community and take full advantage of its benefits.  More information on communities, such as how to join, is available on the MyCA home page or you can contact CA Support.  We look forward to engaging with you in our Community site!

Best Wishes,

CA Output Management Product Management Team