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Introducing Live Chat Support for CA Service Desk Manager!

Have a general Service Desk question? Getting an error code? Need to know where to find information about Best Practices or Administrative tasks? Ever wish you had a CA Service Desk Support Engineer at your fingertips? Well, now you do!

Introducing Live Chat Support for CA Service Desk Manager!

CA Service Desk Manager Support now offers access to Support Engineers via Live Chat.

To chat with a live Support Engineer during prime business hours within your region*, login to CA Support Online, access the 'Open an Issue' link in the left hand pane, select your Service Desk product and version, and then select 'Click here' in the banner window which appears above the Product Information section.

To get started, provide the requested information and you will be connected to a live, knowledgeable and friendly Service Desk Manager Support Engineer.

When your question has been answered, tell us about your experience. We welcome your feedback so come back and visit us often!

* Currently available in English only.

For updates or to see what other customers are saying, please visit the CA Service Management Global User Community.