Interrupting the Control and Flow of CA Datacom
CA Datacom works very closely with many third party software companies to develop solutions that complement the CA Datacom environment and its users. These solutions are based on standard APIs that help provide integrity to both CA Datacom and the third party solution. Many of these third party solutions participate in the CA smart certification program. However, recently we have encountered third party software that does not follow these practices. In these cases, the third party software inserts itself in the middle of the control and flow of CA Datacom, which has the potential to restrict and/or limit CA's ability to support the customer's CA Datacom environment. CA has produced the attached letter for distribution to our customers reviewing the basic guidelines that must be followed when third-party interface products are installed in your environment.