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Chat session now available as option to opening ticket with CA Support

Starting in late November, CA Support began offering our CA Jobtrac Job Management customers the option to chat with a CA engineer. We have decided to offer chat on a limited basis initially in order to get some experience with this method and evaluate your feedback. So now in addition to opening a ticket online through our web site - CA Support Online or by phone, you can choose to chat directly. Of course, the advantage of using a chat session is to more quickly address your less complex product questions or problems. Any problem where research is needed and/or you would need to provide us documentation would still require a ticket be opened for tracking purposes.

To give chat a try, simply access CA Support Online or MyCA "Open a Case". After you have selected CA Jobtrac Job Management - MVS as the product, enter the release number. Once you have done this, you will see the choice - Got a quick question? Click here to chat live with an engineer. You should then see the chat window appear.