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CA Service Desk/CA Service Desk Knowledge Tools r12.1
Upcoming Second Cumulative Patch

Date: August 06, 2009
Last Updated: October 08, 2009

The second cumulative patch for CA Service Desk and CA Service Desk Knowledge Tools r12.1 has entered the packaging stage. This patch includes a number of corrections denoted by Service Desk components: Service Desk Server (USRD) and Service Desk Web Screen Painter (USRDWP). A QA cycle will start once the packaging is complete. We estimate that the cumulative patch will be published early fourth calendar quarter of this year.

A tentative list of the STAR problems resolved by the cumulative patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below.

Note: the published cumulative #1 patch will not be marked as a perquisite for cumulative #2. Cumulative #2 will contain all corrections included in cumulative #1 as per the cumulative patching model. Please visit support.ca.com for previous cumulative announcement details.

Component Problem # Description
USRD 464 INACTIVE CONTACTS SHOW IN WF
USRD 479 QUICK PROFILE AMBIGUOUS RESULT
USRD 480 MOUSE OVER PREFERENCE BUG
USRD 486 GROUP LIST CONTAIN COMMA
USRD 488 ACTUAL DURATION IN WORKFLOW TASK GETS OVERWRITTEN
USRD 499 REPORT TAB SHOWS ERROR IF DIFFERENT WEBENGINE USED FOR LOGIN
USRD 500 KNOWLEDGE TAB INCOMPLETE WITH '\U' IN THE USERNAME
USRD 506 ACCESS TYPE SETS TO 0 WITH PDM_LDAP_SYNC
USRD 507 COMMAS ADDED TO GROUP NAME
USRD 508 SCRIPT ERROR AFTER PUBLISHING JAVASCRIPT FILE
USRD 509 RESOLUTION_TEXT FROM GETDOCUMENTBYIDS WEB SERVICES METHOD
USRD 511 COPY ROLE FAILS AT SECONDARY SERVER
USRD 515 WEB SERVICE CALLS FAIL WITH SOAP EXCEPTION 1005
USRD 519 WRONG SQL QUERY ON SUB FACTORY
USRD 521 QUICK PROFILE DONOT POPULATE VALUES WHEN AVOID POPUPS IS SET
USRD 522 REPORTS MAY FAIL WHEN SPECIAL CHARACTERS ARE USED IN LOGIN
USRD 528 EMAIL NOT SENT FROM KNOWLEDGE DOCUMENT IF CONTACT HAS SPACE
USRD 532 SURVEY LINK RECEIVED BY A GROUP CONTACT THROWS ERROR
USRD 539 ASSIGNEE FIELD IS NOT REFRESHED AFTER TRANSFER ACTIVITY
USRD 541 PDM_MAIL_NXD PROCESS MAY STOP SENDING EMAIL NOTIFICATIONS
USRD 553 WHILE INSTALLING REMOTE COMPONENTS SQL OPTION IS MISSSED
USRD 574 SCRIPT ERRORS ON CLICKING VIEW SCHEDULE BUTTON
USRD 579 INACTIVE STATUS DISPLAYS IN WORKFLOW DETAIL PAGE
USRD 581 UNABLE TO TYPE IN THE @ SIGN IN DESCRIPTION FIELD
USRD 585 SERVICE PROVIDER TENANT CONTACTS IN MANUAL NOTIFY LIST
USRD 587 SCHEDULE DATE FORMAT IS NOT CHANGING ON MOUSE HOVER POINTER
USRD 589 DOMSRVR MEMORY GROWTH DURING ARCHIVE/PURGE PROCESS
USRD 590 DUPLICATE REPORTS IN LIST SEEN WITH BOXI
USRD 591 TASK DESCRIPTION LINE BREAKS
USRD 592 AUTO POPULATED CATEGORY NOT SAVED
USRD 594 INCORRECT 'NEW VALUE' IN ASSET LOG
USRD 596 URL ATTACHMENT VALUE IN INCIDENT ATTACHMENT TAB IS GARBLED
USRD 597 TEXT SIZE LIMITATION ERROR APPEARS TWICE
USRD 599 SERVICE TYPE' NOT POPULATED FOR DEFAULT PRIORITY
USRD 600 ORA: 1795 ERROR ON OPENING CONFIGURATION ITEM
USRD 602 LDAP SYNC OVERWRITES TENANT
USRD 603 MAILEATER DOES NOT UPDATE STATUS
USRD 605 INACTIVE USERS SHOWN IN ASSIGNEE OF TICKET
USRD 607 UNABLE TO SEARCH KNOWLEDGE DOCUMENT AFTER THEY GET STARTED
USRD 608 MANUAL NOTIFY WITH % CREATE GARBAGE CHARS
USRD 611 LEFT JOIN NOT FORMED PROPERLY
USRD 612 PDM_UCONV FAILS WITH ERROR ABOUT MISSING MSVCR71D.DLL FILE
USRD 614 PROPERTY VALUE NOT COPIED WHILE COPYING VALIDATION RULE
USRD 616 ERROR POPUP FROM NOTIFICATION  HISTORY OF TICKET
USRD 618 MENU ITEMS MISSING FOR ACTIVITIES MENU
USRD 621 CI LOST WHEN COPYING AN EXISTING CHANGE ORDER
USRD 622 DATA LOST WHEN SAVING TICKET WITH INVALID DATA
USRD 624 PROPERTIES REPLICATE DURING REQUEST AREA COPY OPERATION
USRD 625 UPDATE GROUPS AND ENVIRONMENT BUTTONS MISSING
USRD 629 LDAP LOGIN UNAVAILABLE WHEN MULTI-TENANCY SET TO SETUP
USRD 631 EMAIL IS NOT SENT FROM KD WHEN LAST NAME IS SAME
USRD 632 CATEGORY FIELD NOT AUTO-POPULATED
USRD 634 CALL TO FINDCONTACTS() WEBSERVICE INCREASES DOMSRVR MEMORY
USRD 635 SECURITY VULNERABILITY PROBLEM IN TOMCAT SERVER
USRD 642 WEBENGINE TERMINATES OR HANGS INTERMITTENTLY
USRD 648 KOREAN DOUBLE BYTE CHARACTERS ARE GARBLED IN ACTIVITY LOGS
USRD 670 MISSING OUTER JOING IN REPORTS INVOLVING USP_CONTACT TABLE
USRD 676 WEBENGINE TERMINATES INTERMITTENTLY
USRD 680 RESULTS NOT DISPLAYED PROPERLY FOR STORED QUERY
USRD 685 PERFORMANCE HIT WHEN BREL USED IN STORED QUERY
USRD 691 CREATE ATTACHMENT CRASHES TOMCAT
USRD 696 SERVICE DESK PROCESSES MAY TERMINATE INTERMITTENTLY
USRD 698 LEADING OR TRAILING SPACES IN USERID CAUSE WEBSERVICES HANG
USRD 702 WEB SCREEN PAINTER CRASHES