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Broadcom/CA System Transitions Coming Soon

 

As you may be aware, CA Technologies is now part of Broadcom.  Over the past several months we have been developing and testing transitions to new systems and processes.  Our aim is to make the production transition as seamless as possible.  

The Customer Support Portal (support.ca.com) will be migrated to the Broadcom Support Portal for Go-Live on June 1, 2019.  Here is what you can expect:

  • Customer Support Portal functions will be unavailable from 9:00 pm Friday May 31 to 12:00 (noon) Saturday June 1 (Eastern Daylight Time).  If you need to open a Severity 1 support case during this time, please contact us by phone.
  • All registered users will be required to change their passwords as part of the transition to the Broadcom security system.  An email containing instructions on password reset  will be sent to all active registered users.
  • The CA "My Profile" page will be migrated to the "MyBroadcom" profile page.  
  • The Case Management user interface will be changed to align with the new case management application.
  • The look and feel of other functions on the Customer Support Portal, such as downloads, will remain the same.  
  • Your authorizations and entitlements will be unchanged.  
  • Customers using the CAUNZIP utility should install CA Common Services PTF SO08328 (for Release 14.1) or SO08469 (for Release 15.0) at any time prior to downloading a zipped solution package under the new portal.
  • Please click here for information about firewall settings and IP addresses.

Please watch for updates as we approach the June 1 Go-Live.