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NORTH AMERICA - CANADA

Understanding SaaS Contracting at CA

There are four sets of documents helpful for understanding the terms governing SaaS transactions at CA:

  • General Terms and Conditions
  • Order Form
  • SaaS Product Information
  • Privacy and Security Terms

The Order Form is your contractual starting point. It will be prepared by CA and document your authorized use of the selected CA SaaS Offering. The Order Form will reference the specific documents governing your use and contractual relationship with CA. For more information on each document, see below.

Documents below are for Canada only. If you need another country or are interested in CA’s on-premises software, Services and/or Education Offerings, please visit CA License Agreements and choose your country.

General Terms and Conditions

The contracting terms governing the use of the CA SaaS Offering are set forth below. The Order Form will reference these online terms.

If you purchase CA SaaS Offerings directly from CA for your use, please see Direct End User SaaS Agreement.

If you purchase CA SaaS Offerings from a CA Authorized Partner, please see Channel End User SaaS Terms.

If you have an existing Agreement with CA addressing your use of the CA SaaS Offering, those terms may govern your use. Some of those agreements can be found here.

Order Form

The Order Form is your contract with CA. It describes your licensing model and references the specific commercial terms and conditions that apply to your subscription to the CA SaaS Offering.

If you purchase CA SaaS Offerings directly from CA for your use, here is a Sample Order Form. This is only a sample. Your CA Sales Representative will prepare your tailored Order Form. Depending on your region, Order Forms in other languages may be available.

For purchases through a CA Authorized Partner, please check with your Partner.

SaaS Product Information

The SaaS description documents provide standards, characteristics and features that apply to the CA SaaS Offerings. You will find information on topics such as SLAs, how usage is measured and disaster recovery, etc. in the SaaS Listings. Each CA SaaS Offering has its own SaaS Listing, which can be found on the SaaS Listings page below.

Privacy and Security Terms

The Privacy and Security terms describe our standards on protection of privacy and related practices.

Have contracting questions? Get in touch with CA.

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