Unable to establish a remote control session: The graphics component failed to load.

Document ID:  TEC569517
Last Modified Date:  06/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Client Automation
  • CA IT Client Manager
  • CA Patch Manager
  • CA Server Automation

Releases

  • CA Client Automation:Release:12.9
  • CA Client Automation:Release:14.0
  • CA Client Automation:Release:14.0 SP1

Components

  • DESKTOP AND SERVER MANAGEMENT:DTSVMG
Problem:

When attempting to connect to the host computer the connection fails with the following error

 

569517a.gif

 

Environment:
CA Client Automation 12.9 CA Client Automation 14.0 and 14.0 SP1
Cause:

The file "C:\Program Files\CA\DSM\bin\rcrender.dll" is missing on the viewer PC.

Resolution:

Copy the file from another viewer PC with same version

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