Job execution error, decompression of package image failed. [SDM228477]

Document ID:  TEC568288
Last Modified Date:  06/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Client Automation
  • CA IT Client Manager
  • CA Patch Manager
  • CA Server Automation
  • CA Desktop Management Suite
  • CA Software Delivery

Releases

  • CA Client Automation:Release:12.5
  • CA IT Client Manager:Release:12.5
  • CA Client Automation:Release:12.5 SP1
  • CA Client Automation:Release:12.5 SP1 Feature Pack 1
  • CA Client Automation:Release:12.8
  • CA Client Automation:Release:12.8 Feature Pack 1
  • CA Client Automation:Release:14.0
  • CA Client Automation:Release:12.9
  • CA Client Automation:Release:14.0 SP1

Components

  • CA Client Automation:BITCM
  • DESKTOP AND SERVER MANAGEMENT:DTSVMG
  • CA Software Delivery:TNGSDO
Issue:

When trying to deploy a software package, the following error occurs:
"Job execution error, decompression of package image failed. [SDM228477]".

This error occurs periodically on multiple scalability servers and agents. However, the same machine may have other packages deployed ok.

Environment:
All Versions of CA Client Automation
Resolution:

The Job execution error, decompression of package image failed [SDM228477] error could happen due to one of the possible reasons:

1. Not enough free disk space on the target.

2. Folder length of the package - If the folder length is too long, it is possible that the package cannot be written to the Agent's Activate folder (C:\Program Files (x86)\CA\DSM\SD\TMP\activate) due to OS limitation.

3. Insufficient permissions on the C:\Program Files (x86)\CA\DSM\SD\TMP\activate folder on the target.

4. Possibility of some corrupt job/job container files. This can be resolved by performing a Software Delivery Cleanup as outlined in techdoc TEC1528399

5. Sometimes, the problem may be caused by McAfee Host Intrusion Prevention for Desktop, which blocks files (wrongly - false positive). Please check for the presence of McAfee Host Intrusion Prevention on the target. If it is present, try disabling it (as a test) to check if the problem persists.

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