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Document ID:  TEC511059
Last Modified Date:  01/02/2018
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Client Automation
  • CA IT Client Manager
  • CA Asset Management
  • CA Desktop Management Suite
  • CA Remote Control
  • CA Software Delivery


  • CA IT Client Manager:Release:12.5
  • CA Asset Management:Release:11.2
  • CA Desktop Management Suite:Release:11.2
  • CA Asset Management:Release:12.0
  • CA Asset Management:Release:12.5
  • CA Remote Control:Release:11.2
  • CA Remote Control:Release:12.0
  • CA Software Delivery:Release:11.2
  • CA Client Automation:Release:14.0
  • CA Client Automation:Release:14.0 SP1
  • CA Client Automation:Release:14.0 SP2


  • CA Client Automation:BITCM
  • CA Asset Management:TNGAMO

CA Client Automation allows you to upgrade from earlier versions. 

Most of the time the upgrade is smooth, but once in awhile there are issues. 



While upgrading or re-installing IT Client Manager, the following error occurs and the installation fails:


Figure 1


CA Client Automation - All Versions

Solution 1:

  • Delete the following entries in the registry:

    • On a 32-bit Windows Operating System:

      • HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{DA485AC8-BACB-492D-9B1E-14AA5B61597E}

    • On a 64-bit Windows Operating System:

      • HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{DA485AC8-BACB-492D-9B1E-14AA5B61597E}

  • Delete the following folder:

    • C:\Program Files\InstallShield Installation Information\{DA485AC8-BACB-492D-9B1E-14AA5B61597E}

  • Try the upgrade again.

  • If the error still persists, try Solution 2.

Solution 2:

  • Run the Manager installation directly from the manager directory invoking manager.msi with proper parameters.

    Open a command line and execute the following:

    msiexec.exe /i"E:\itcmr12\WindowsProductFiles_x86\Manager\Manager.msi" /l*v "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\DSMUpgradeManager.log" REBOOT=REALLYSUPPRESS REINSTALLMODE=vomus REINSTALL=ALL MASTERSETUP=1 CAF_INSTALL_SERVICE=0 CAF_START_SERVICE=0 SC_DSMPROP=1 DSM_LANGUAGE="enu"

    Ensure that the paths have the correct drive for your environment (e.g."E:\").



Note: If the upgrade completes successfully, run the "DSMVER" command,

   to check whether the ITCM has been properly upgraded or re-installed.

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