I am getting the following message frequently when trying to open DSM Explorer: The AM Manager does not respond. Please check if the AM Manager is running.

Document ID:  TEC436690
Last Modified Date:  07/04/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA IT Client Manager
  • CA Client Automation
  • CA Patch Manager
  • CA Server Automation
  • CA Asset Management
  • CA Desktop Management Suite
  • CA IT Asset Manager

Releases

  • CA IT Client Manager:Release:12
  • CA IT Client Manager:Release:12 SP01
  • CA IT Client Manager:Release:12 SP1
  • CA IT Client Manager:Release:12.01 SP1
  • CA IT Client Manager:Release:12.5
  • CA IT Client Manager:Release:12.5 SP1
  • CA IT Client Manager:Release:12.5 SP1 Feature Pack 1
  • CA IT Client Manager:Release:12.5.00
  • CA Desktop Management Suite:Release:11.2
  • CA Patch Manager:Release:11.2
  • CA Asset Management:Release:11.1
  • CA Asset Management:Release:11.2

Components

  • CA Client Automation:BITCM
  • DESKTOP AND SERVER MANAGEMENT:DTSVMG
  • CA Asset Management:TNGAMO
  • DESKTOP MANAGEMENT SUITE:DTMGSU
Symptoms:

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Environment:
Client Automation (all versions)
Cause:

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.

Workaround:

Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.

 

          ConsoleSessionTimeout.jpg

 

Additional Information:

If this suggestion does not solve the problem, please open a support case to investigate the cause of this problem and reach its resolution.

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