Spectrum OneClick custom menu to launch browser fails

Document ID:  TEC1935685
Last Modified Date:  06/12/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Spectrum

Releases

  • CA Spectrum:Release:10.1
  • CA Spectrum:Release:10.0
  • CA Spectrum:Release:10.2
  • CA Spectrum:Release:9.4
  • CA Spectrum:Release:9.3

Components

  • ONECLICK:SPCOCK
Issue:

Spectrum OneClick custom menu to launch browser fails. The browser is not launched as expected.

Cause:

Possible issue with special characters in the url to be launched.

Resolution:

Check for special characters in the url to be launched in the custom-menu-config.xml file. If there are any special characters, replace the special character(s) with the associated URL Encoded Characters. For example, if the url contains a caret "^" symbol, replace it with "%5E".

Additional Information:

Click here for a list of the URL Encoded Characters.

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