Is there a way to put one particular request/incident area at the top of the list of request/incident areas?

Document ID:  TEC1928102
Last Modified Date:  08/11/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
Question:

Is there a way to have one particular request/incident area at the top of the list of request/incident areas?

Environment:
CA Service Desk Manager - ALL VERSIONS
Answer:

Yes, since they are in alphabetical order, you can simply rename a category to append a symbol (such as "@") or a number (such as "1_") in front of the category name.  For example, if you have a cateogry called "Microsoft Office" you can rename it to "@_Microsoft Office" OR "1_Microsoft Office", which would make it show up at the top of the list.

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