Can't start dxserver (Error: itechpoz does not exist)

Document ID:  TEC1917067
Last Modified Date:  06/08/2017
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Products

  • CA Workload Automation AE

Releases

  • CA Workload Automation AE:Release:11.3
  • CA Workload Automation AE:Release:11.3.6
  • CA Workload Automation AE:Release:11.3.5
  • CA Workload Automation AE:Release:11.3 SP2
  • CA Workload Automation AE:Release:11.3 SP1

Components

  • WORKLOAD CONTROL CENTER:UWCC
  • CA Workload Automation AE (AutoSys):ATSYS
Introduction:

After filling up the filesystem we are unable to start the dxserver.  We cleared enough space but won't start

Question:

Client ran out of space while eem was running. They regained the space and killed the dxserver. 
Now they cannot get the dxserver to run. It states the following: 
-sh-4.1$ dxserver start all 
Starting all dxservers 
itechpoz does not exist 

No logging is produced in the dxserver trace. 

Answer:

There was no dxserver process running. We check via ps -ef | grep dxserver. 
However, in the $DXHOME/pid directory there was 2 files. This is were the old PID info was being kept. We deleted both files. Then the dxserver was able to restart.

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