"Request Error - communication error" when adding disk resources for cdm in cluster probe

Document ID:  TEC1911156
Last Modified Date:  08/08/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Unified Infrastructure Management

Releases

  • CA Unified Infrastructure Management:Release:8.51
  • CA Unified Infrastructure Management:Release:8.5
  • CA Unified Infrastructure Management:Release:8.47
  • CA Unified Infrastructure Management:Release:8.42
  • CA Unified Infrastructure Management:Release:8.41
  • CA Unified Infrastructure Management:Release:8.4

Components

  • UIM - CLUSTER:UIMCLU
  • UIM - CM_DATA_IMPORT:UIMCDI
Symptoms:

When trying to add a new Disk to the Cluster probe configuration for CDM probe the following error message pops up:


"Request Error - communication error"

 

RequestError.PNG

Environment:
UIM 8.51, CDM v6.01, Cluster v4.42 & Robot v7.91
Cause:

this type of error has been seen when old drives are still in the cdm.cfg that do not longer exist.

Resolution:

remove the monitoring configs and re-apply them to the Cluster will resolve the problem.

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