After installing the CA Service Desk Manager xFlow Analyst Interface from CA IT Service Management 14.1.03, when launching the xFlow interface, the images are displayed as broken in the web browser.

Document ID:  TEC1887551
Last Modified Date:  08/09/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1

Components

  • XFLOW INTERFACE FOR SDM:XFLOW
Problem:

After installing the CA Service Desk Manager xFlow Analyst Interface from CA IT Service Management 14.1.03, when launching the xFlow interface, the images are displayed as broken in the web browser:

 

Mime1.jpg

 

Mime2.jpg

 

 

 

 

Environment:
CA Service Desk Manager Desk Manager 14.1.03 with the xFlow interface installed on Internet Information Server.
Cause:

The IIS web site used by the xFlow interface does not have MIME types defined for the image files with extenstions .svg and .svgz image used by the xFlow interface.

Resolution:

Define the MIME types for the xFlow interface in the IIS web server using the following steps:

1. Start the Internet Information Services Manager tool,

2. Navigate to the xFlow web site and click on MIME types:

 

 Mime3.jpg

 

3. If there is no MIME type for files with .svg or .svgz extensions, then add them:

 

 Mime4.jpg

 

 

Add the following MIME types:

File name extension: .svg 

MIME Type: image/svg+xml 

 

File name extension: .svgz 

MIME Type: image/svg+xml 

 

4. Now Restart IIS and check the xFlow interface to see that the images are loaded correctly into the browser.

 

Additional Information:

The information in this article has been included in our product documentation. You can find further details here:

https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-ca-service-desk-manager/troubleshooting-xflow-analyst-interface/

 

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