DB Dump

Document ID:  TEC1882994
Last Modified Date:  08/06/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA PPM

Releases

  • CA PPM:Release:14.1 On Demand
  • CA PPM:Release:14.2 On Demand

Components

  • CLARITY ON DEMAND INFRASTRUCTURE & MAINTENANCE:ODEVCL
Introduction:

What are the requirements to provide DB Dump by CA?

Question:

How can DB dump be provided to customer's/internal CA?

Environment:
All
Answer:

·         DB Dump can be provided to the clients only if the customer is decommissioning the account

·         Database dump cannot be provided to the existing customers

·         Case has to be created on internal CA site ID (105246)

·         If you’re raising the ticket to get a DB Dump of the customer’s environment, please add the customer PSC approval to the support case.

·         Dump will be uploaded to the SFTP section of the case

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