Incorrect order of trace components in Trace View

Document ID:  TEC1830055
Last Modified Date:  06/13/2017
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Products

  • CA Application Performance Management

Releases

  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:10.5.2
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.0

Components

  • INTROSCOPE:APMISP
  • APM AGENTS:APMAGT
  • WILY INTROSCOPE:APMINT
Issue:

We are monitoring a few applications (JAVA and .NET) which communicate with each other. We had enabled cross process transaction tracing, however the correlated transaction traces do not seem to be in correct order.

The first application that calls the second and subsequent application, shows up at the bottom. The subsequent calls show up at the top.

For example, the flow is suppose to be like this:

Servers:
---------
.NET server App Pool 1 -> .NET Server App Pool 2 -> Java server

 

Applications:
--------------
WebAPI -> CG ->newStars

 

However, in Historical Query Viewer sorted by Timestamp, traces were seen in an opposite sequence, where trace from newStars application was seen first, followed by CG then WebAPI.



Transaction components in Trace View also does not resemble an "upside-down wedding cake":

 

Environment:
CA Application Performance Management 10.5
Cause:

There is a time difference of a few seconds between the monitored application/agent servers.

Resolution:

Synchronizing the server time for all the monitored applications resolved the problem. Traces show up in the correct sequence since then.

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