Unified Self-Service (USS) showing wrong date format in a form from Service Catalog

Document ID:  TEC1811256
Last Modified Date:  12/06/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Catalog

Releases

  • CA Service Catalog:Release:17.0

Components

  • CA SERVICE CATALOG:USVCT
Problem:

Unified Self-Service (USS) is not showing the dates correctly in a form while Service Catalog does. 

error_date_USS.png

Environment:
Service Catalog 17.0 Unified Self-Service (USS) 17.0
Cause:

Wrong syntax is being used in Date format item in form. Example of a wrong date format: DD-MM-YYYY

Resolution:

1. Log into Service Catalog as a Service Delivery Administrator

2. Open Form with the problem

3. Select Date item

4. Go to the properties of the Date item and look for Date format.

5. Change the format and use something similar to: dd-MM-yyyy (a and y in lowercases only)

6. Save Changes.

Additional Information:

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