Spectrum not receiving alerts from UIM

Document ID:  TEC1783426
Last Modified Date:  07/31/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Unified Infrastructure Management

Releases

  • CA Unified Infrastructure Management:Release:8.51
  • CA Unified Infrastructure Management:Release:8.5
  • CA Unified Infrastructure Management:Release:8.47

Components

  • UNIFIED INFRASTRUCTURE MGMT:CAUIM
Issue:

Spectrumgtw's alarm syncing was not working and has worked previously. No changes to spectrumgtw configuration were made.

 

Cause:

While investigating we've noticed that the Trellis probe was in a failed state.

Trellis is used in the integration with with Spectrumgtw. If it is in a failed state than the Spectrumgtw-service will not work.

Resolution:

Cold starting the trellis probe resolved the issue.

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