CA WAAE Web Server service start-up failure

Document ID:  TEC1780543
Last Modified Date:  06/16/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Workload Automation AE

Releases

  • CA Workload Automation AE:Release:11.3.5
  • CA Workload Automation AE:Release:11.3.6

Components

  • CA Workload Automation AE (AutoSys):ATSYS
Symptoms:

 

WAAE Web Server (AUTOSERV) service no longer starts. The "ustat" command shows the Web Server service as "not active".

 

 

Environment:
CA WAAE Web Server r11.3.5 or 11.3.6 - All Service Pack levels on supported platforms.
Cause:

 

The WAAE Web Server log (waae_webservices_wrapper.log) at $AUTOUSER/out directory shows the following errors during the service startup. 

Excerpt from the $AUTOUSER/out/waae_webservices_wrapper.log:

STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | --> Wrapper Started as Daemon
STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | Java Service Wrapper Professional Edition 64-bit 3.5.13
STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | Copyright (C) 1999-2011 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | http://wrapper.tanukisoftware.com
STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | Licensed to CA, Inc. for Workload AE
STATUS | wrapper | [YYYY/MM/DD HH:MM:SS] | STATUS | wrapper | [YYYY/MM/DD] HH:MM:SS | Launching a JVM...
...
...
INFO | jvm 1 | [YYYY/MM/DD HH:MM:SS] | SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-9443"]
INFO | jvm 1 | [YYYY/MM/DD HH:MM:SS] | java.net.BindException: Address already in use <null>:9443
....
....
INFO | jvm 1 | [YYYY/MM/DD HH:MM:SS] | Caused by: java.net.BindException: Address already in use

 

The "Address already in use" error suggests that the WAAE Web Server port 9443 is already being used by an existing process on the host and hence the WAAE Web Server could not bind and listen on it.

 

Resolution:

 

Identify the process holding up the TCP port 9433 and stop it so that WAAE Web Server can bind to that port.

On Linux, one could use the command `lsof -i :9443`to list processes listening on port 9443. On Windows and other UNIX systems, netstat command might be useful to identify the process listening on port 9443.

Additional Information:

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