Service Catalog widgets do not work properly in Sharepoint 2016.

Document ID:  TEC1756714
Last Modified Date:  12/15/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Catalog

Releases

  • CA Service Catalog:Release:14.1
  • CA Service Catalog:Release:17.0

Components

  • CA SERVICE CATALOG:USVCT
Problem:

When using Service Catalog widgets with Sharepoint 2016, there are several problems

- Unstable, need to restart web browser from time to time.
- Forms don't expand when you click on the checkbox attached to an option.
- Send and Search buttons don't work all the time.

Cause:

Service Catalog widgets were written to support Sharepoint 2013. Sharepoint 2016 uses a new jQuery library version and the Service Catalog widgets use an old jQuery library version. Also the Service Catalog widgets use deprecated code that doesn't exist in newer jQuery library.

Resolution:

Service Catalog widgets do not support Sharepoint 2016, only Sharepoint 2013.

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