Policy Server crashes when initializing the Kerberos Authentication

Document ID:  TEC1649417
Last Modified Date:  08/02/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Single Sign-On

Releases

  • CA Single Sign-On:Release:12.6.1

Components

  • SITEMINDER -POLICY SERVER:SMPLC
Issue:

We're running a Policy Server, and this one crashes when loading the Kerberos Authentication Scheme :

 

The in-memory Policy Server traces show :

 

   07/04/2017|15:49:39.359|15:49:39|2288|2704|SmObjStore.cpp:3557|IsADEnhanced|

    ||||||||||||||||||||Global Preferences:|||||

   07/04/2017|15:49:39.359|15:49:39|2288|2704|smauthkerberos.cpp:140|SmAuthQuery|

    ||||||||||||||||||||Enter function SmAuthQuery|

   07/04/2017|15:49:39.359|15:49:39|2288|2704|SmAuthServer.cpp:335|||||||||||||||

    |||||||LogMessage:INFO:[sm-Server-02750] Loaded authentication scheme KerbAuth.

    Version 768 . SiteMinder (TM) Kerberos Authentication Scheme|

   07/04/2017|15:49:39.359|15:49:39|2288|2704|smauthkerberos.cpp:183|SmAuthInit||

    |||||||||||||||||||Enter function SmAuthInit|

 

   Stack:

 

   Ordinal9()-[0x56370000] - C:\CA\siteminder\bin\krb5_64.dll

   krb5_cc_resolve()-[0x56377630] - C:\CA\siteminder\bin\krb5_64.dll

   SmAuthenticate()-[0x7FF810282130] - C:\CA\siteminder\bin\smauthkerberos.dll

   SmAuthInit()-[0x7FF8102806F0] - C:\CA\siteminder\bin\smauthkerberos.dll

   SmSamlDataProvider::operator=()-[0x7FF813A4DA90] - C:\CA\siteminder\bin\SmAuth.dll

   CSmAuthUser::AuthenticateUserDir()-[0x7FF813A6DE50] - C:\CA\siteminder\bin\SmAuth.dll

   CSmSessionAssuranceCache::~CSmSessionAssuranceCache()-[0x7FF7464D0A50] - C:\CA\siteminder\bin\smpolicysrv.exe

   CSmAz::SetContextContainer()-[0x7FF746498AD0] - C:\CA\siteminder\bin\smpolicysrv.exe

   CSmSessionAssuranceCache::~CSmSessionAssuranceCache()-[0x7FF7464D0A50] - C:\CA\siteminder\bin\smpolicysrv.exe

   CSmPolicyExtensionCache::~CSmPolicyExtensionCache()-[0x7FF74650E660] - C:\CA\siteminder\bin\smpolicysrv.exe

   CServer::ProcessRequest()-[0x7FF81545FE20] - C:\CA\siteminder\bin\SMUTILITIES.dll

   ThreadPool::Run()-[0x7FF81544B4E0] - C:\CA\siteminder\bin\SMUTILITIES.dll

   ThreadPool::Run()-[0x7FF81544B4E0] - C:\CA\siteminder\bin\SMUTILITIES.dll

   ThreadPoolBase::ThreadProc()-[0x7FF81549D560] - C:\CA\siteminder\bin\SMUTILITIES.dll

   beginthreadex()-[0x7FF814884E78] - C:\Windows\SYSTEM32\MSVCR120.dll

   endthreadex()-[0x7FF814884F94] - C:\Windows\SYSTEM32\MSVCR120.dll

   BaseThreadInitThunk()-[0x7FF81B9F13B0] - C:\Windows\system32\KERNEL32.DLL

   RtlUserThreadStart()-[0x7FF81DAC54B0] - C:\Windows\SYSTEM32\ntdll.dll

 

Environment:
Policy Server R12.6.1 on Windows 2012R2 Access Gateway R12.6.1 on Windows 2012R2 Policy Store on CA Directory 12.6
Cause:

The out of the box installation of the Policy Server for R12.6.1 shows missing libraries which are needed for Kerberos processing.

Resolution:

Extract the .dll from package MissingDlls.zip (attached to the KD) and put them in the Policy Server bin\ repository. Restart the Policy Server. 

Additional Information:

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