FatalInstallException: An error occurred while applying maintenance to CA XCOM Data Transport for AIX 11.6

Document ID:  TEC1646695
Last Modified Date:  07/06/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA XCOM Data Transport

Releases

  • CA XCOM Data Transport:Release:11.6 SP1
  • CA XCOM Data Transport:Release:11.6

Components

  • CA XCOM Data Transport for AIX:XCURS6
Symptoms:

 

After applying a patch to CA XCOM for AIX 11.6, the patch is not installed and the end of the xcompatchinstaller.log shows:

Custom Action:            com.ca.xcom.installer.common.SETERROR

                          Status: FATAL ERROR

                          Additional Notes: FATAL ERROR -     class com.ca.xcom.installer.common.SETERROR FatalInstallException: An error occurred while copying one or more of the CA XCOM Data Transport system files.

Cause:

One of the file was locked by the operating system and because of this, the patch installer failed to copy the new binaries. This error can occur on AIX, as the OS tries to load the shared objects into memory and locks them to optimize the performance of applications.

Resolution:

Product Error Alert RI83119 MAINTENANCE INSTALLER FAILS WHILE COPYING FILES documents the procedure to circumvent this problem. As explained in this PEA, issue the command "slibclean" and run the patch installer again.

 

Additional Information:

In you still have the problem, please send open a case with CA Support and send us the log file "xcompatchinstaller.log" which can be found under $XCOM_HOME/UninstallPatch/Logs directory. This file will give us the name of the file which is locked by the OS causing the problem.

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