Emailgtw not working with Exchange Settings

Document ID:  TEC1643158
Last Modified Date:  08/09/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Unified Infrastructure Management

Releases

  • CA Unified Infrastructure Management:Release:8.4
  • CA Unified Infrastructure Management:Release:8.41
  • CA Unified Infrastructure Management:Release:8.47
  • CA Unified Infrastructure Management:Release:8.42
  • CA Unified Infrastructure Management:Release:8.5
  • CA Unified Infrastructure Management:Release:8.51

Components

  • UIM - EMAILGTW:UIMEMG
Issue:

When configuring emailgtw with a Windows Service account to send emails via exchange the test button continues to show red.

 

We see the following in the logs

CreateProcessAsUserFailed - error code(1314)

Environment:
CA Unified Infrastructure Management (UIM) 8.4x and above Emailgtw 2.82 and above
Resolution:

The account that is being used does not have correct permissions.

 

This can be resolved by adding "Replace a process level token" right to that user and then restart the server.

The issue should be resolved after the restart.

 

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