Licenses import scripts doesn't work anymore. ASP-0 An error occurred" appears and it locks every import.

Document ID:  TEC1640002
Last Modified Date:  06/20/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA IT Asset Manager

Releases

  • CA IT Asset Manager:Release:17.0
  • CA IT Asset Manager:Release:12.9
  • CA IT Asset Manager:Release:14.1

Components

  • CA SOFTWARE ASSET MANAGER:CASAM
Issue:

In the log we can see:

----------------- Step 4/4 -----------------
Table: 'license_import_pool'
Strategy: 'incremental'
Mode: 'transaction'
File list:
 - import_lic_XXX.csv (UTF-8) (Headline validation: loose)
Data sources: none
Import feed ID: XXX data
Restricted import: no
Â
Statistics:
 ASP-0: An error occurred

 

Environment:
CA Software Asset Manager
Cause:

After an upgrade a Rebuild of the Import Buffer tables need to be handled.

Resolution:

Rebuild import buffer tables
To do that, login to CA SAM console and select: 
Admin>Maintenance>Rebuild system tables > Rebuild import buffer tables

 

ScreenHunter_319 Jun. 19 14.37.jpg

 

 

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