After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails

Document ID:  TEC1601802
Last Modified Date:  07/11/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA IT Asset Manager
  • CA Asset Portfolio Management

Releases

  • CA IT Asset Manager:Release:14.1
  • CA Asset Portfolio Management:Release:14.1

Components

  • CA Asset Portfolio Management:ARGIS
Problem:

After changing the name of several field labels, when we export the search to a csv file, the data is misaligned in the data file.  

Environment:
CA Asset Portfolio Management 14.x
Cause:

The old and new field labels were separated by a comma ',' and caused the data alignment problem. 

Resolution:

This problem is remedied in the CA Asset Portfolio Management 14.1, C4 (RO96941) patch and can be downloaded from here: 

https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html 

Additional Information:

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