The activity notifications where the 'Internal' flag is checked are not being sent to the Group email address.

Document ID:  TEC1578736
Last Modified Date:  08/03/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:17.0
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:12.9 CA SDM

Components

  • UNICENTER SERVICE DESK RXX:USRD
Summary:

If an activity notification is marked as internal, the notifications associated with it are not sent to a Group email address. However the members of the Group are correctly notified.

Environment:
CA Service Desk Manager r12.9, r14.1, r17.0
Instructions:

To change this behaviour so that the Group email address is also notified, follow the steps below:

Run the following 2 commands at the command prompt on the Service Desk Manager server to add the @NX_ALLOW_INTERNAL_GROUP_NOTIFY=YES parameter to the NX.env and template files. 

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst
pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst –t

The CA Service Desk Manager services will need to be restarted for the change to become effective.

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