After a reboot Application Server cannot be started with error on pcre-8.10.dll

Document ID:  TEC1530412
Last Modified Date:  07/31/2017
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Products

  • CA Workload Automation AE

Releases

  • CA Workload Automation AE:Release:11.3.6

Components

  • CA Workload Automation AE (AutoSys):ATSYS
Issue:

After a reboot,  Application Server cannot be started with error on pcre-8.10.dll:

as_server.exe – System Error

The program can’t start because pcre_8.10.dll is missing from your computer.

Environment:
WAAE 11.3.6 on Windows
Resolution:

The encountered problem was related to “pcre-8.10.dll” missing on the machine,

because it was removed by the anti-virus after the reboot.

Some Anti-viruses like Kaspersky Anti-Virus 8.0  consider this dll as a Trojan and remove it.

Example:

Kaspersky Anti-Virus has blocked access to C:\Program Files (x86)\CA\SC\iTechnology\prce-8.10.dll on computer …….

Reason: Malicious object detected.

Detected Trojan, Win64.ShadowBrokers.ac.

User name: localuser. Computer name: localhost.-

 

The recommended solution is to exclude the path to the CA directory on your Anti-virus.

Then you can copy the pcre-8.10.dll from a working environment and past it under:

C:\Program Files (x86)\CA\SC\iTechnology 

 

 

Problem resolved by applying the solution. Application Server is restarted successfully after restoring the dll.

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