Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified

Document ID:  TEC1521505
Last Modified Date:  07/31/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Workload Automation AE
  • CA Embedded Entitlements Manager

Releases

  • CA Workload Automation AE:Release:11.3.6
  • CA Workload Automation AE:Release:11.4
  • CA Embedded Entitlements Manager:Release:12.51

Components

  • AUTOSYS RELEATED EEM:ATSEEM
  • CA Embedded Entitlements Manager:ETEIAM
Problem:

The customer is trying to put EEM in failover but they are getting the following error on the primary EEM server when they try to execute the 'resetprimary' command: 

 

Are you sure you want to continue? [Y/N]:y 

INFO - Validating : primary-eem-server.ca.com

INFO - Stopping dxserver service 

ERROR - Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified 

java.io.IOException: Cannot run program "dxserver": CreateProcess error=2, The system cannot find the file specified 

at java.lang.ProcessBuilder.start(Unknown Source) 

at com.ca.eiam.common.os.ExecuteCommand.execute(ExecuteCommand.java:73) 

at com.ca.eiam.clustersetup.FailoverConfigurator.manageDxserver(FailoverConfigurator.java:1278) 

at com.ca.eiam.clustersetup.FailoverConfigurator.startPrimaryServerConfiguration(FailoverConfigurator.java:508) 

 

Environment:
Embedded Entitlements Manager r12.51 CR05 (12.51.5.24) on Windows 2012
Resolution:

Even though you may have your EEM environment variables (such as EIAM_HOME and DXHOME) set in your System Environment variables, you still need to explicitly set these variables prior to running the eiam-clustersetup.jar file. 

 

Follow the outlined EEM Failover Configuration Prerequisites steps. 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >