ITAM Versioning History in SDM

Document ID:  TEC1514963
Last Modified Date:  08/02/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA IT Asset Manager

Releases

  • CA IT Asset Manager:Release:12.9
  • CA IT Asset Manager:Release:14.1
  • CA IT Asset Manager:Release:17.0

Components

  • CA Asset Portfolio Management:ARGIS
Issue:

When updating a Hardware asset in ITAM in an Integrated environment with Service Desk,

I'm expecting to see the shared fields updated when I opt for the CA Service Desk Manager link->CMDB Attibutes tab->Versioning.

I'm not seeing the System Name field updated.

 

Environment:
All-
Cause:

Host NAme in ITAM is defined as System Name in Service Desk

Resolution:

Update Host Name in ITAM

2.PNG

The System Name in Service Desk CMDB->Versioning tab will show this update

3.PNG

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