On-Premise - Backup fails to run from controlpanel.

Document ID:  TEC1512141
Last Modified Date:  06/12/2017
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Products

  • CA Agile Central On-Premises

Components

  • AGILE CENTRAL ON PREMISES:ACPREM
Problem:

*NOTE: The following solution assumes basic Linux knowledge and requires your license permit root login to your CA Agile Central application VM.

When attempting to run a backup from controlpanel the following error occurs:

A backup process is currently running, please wait for it to complete.

Nothing shows running in controlpanel and a `ps -ef|grep backupRally.sh` returns nothing.

 

Resolution:

Most likely the backup was interrupted and left a backup.lock file in /tmp. 

  • Verify a backup is not running from the CA Agile Central application server:
    • `ps -ef|grep backupRally.sh`
  • If nothing is returned from the above command you can remove the backup.lock file
    • `rm /tmp/backup.lock`

If the backup continues to stop unexpectedly, call technical support and supply the /tmp/rally_backup.log in the support ticket.

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