When trying to schedule some reports, they get failed. If we run the same report in the browser (by refreshing the data) it work.

Document ID:  TEC1509419
Last Modified Date:  06/20/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:12.9 CA SDM

Components

  • SERVICE DESK BUSINESS OBJECTS:SDBOXI
Issue:

When trying to schedule some reports, they get failed. If we run the same report in the browser (by refreshing the data) it work. In logs, we find errors like this :


2017 05 11 09:51:43:797|+0200|Error| |>>|E| |jobserver_EICILWP308.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0| 7360|5652|| |42|0|6|0|BIlaunchpad.WebApp|eicilwp308:1088:7195.174392:1|.request|eicilwp308:7360:24.5:1|DestinationWrapper.deliverFilesToDestination|localhost:7360:5652.2:1|CqqtdNTuF0qss3fZJ2XaaeM2a936|||||||||||assert failure: (.\wireob.cpp:1012). (false : Out of memory or unknown type to create!).

Environment:
CA Business Intelligence 4.1
Cause:

 Insufficient memory dedicated for Adaptive Job Server

Resolution:

1.Login CMC.
2.Servers->Servers List.
3.Right-click AdaptiveJobServer.
4.Properties.
5.In Command Line Parameters-> You will find there is parameter named MaxPermSize, after the parameter, adding " -Xmxng" as java heap size. For example: Xmx4g.
You can set the "n" according to the system requirement, the default java heap size is -Xmx1g.
After changing parameter, the command line change as below.
-javaargs "Dbusinessobjects.connectivity.directory=C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0//dataAccess/connectionServer,Dcom.businessobjects.mds.cs.ImplementationID=csEX,Djava.awt.headless=true,XX:MaxPermSize=192m,Xmxng" -loggingPath "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -maxDesktops 0 -jsTypeDescription "Crystal Reports Job Server" -objectType CrystalEnterprise.Report

Additional Information:

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