smpolicysrv -flushcache command does not flush the policy server cache

Document ID:  TEC1467294
Last Modified Date:  08/02/2017
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  • CA Single Sign-On


  • CA Single Sign-On:Release:12.5
  • CA Single Sign-On:Release:12.51
  • CA Single Sign-On:Release:12.51 CA SiteMinder
  • CA Single Sign-On:Release:12.52
  • CA Single Sign-On:Release:12.52 CA SiteMinder
  • CA Single Sign-On:Release:12.52 SP1
  • CA Single Sign-On:Release:12.52 SP2
  • CA Single Sign-On:Release:12.6
  • CA Single Sign-On:Release:12.6.1
  • CA Single Sign-On:Release:12.7



Policy server cache flushing from the command line by running command : smpolicysrv -flushcache doesn't work.

While running this command , it gives following error in the smps.log :


[CServer.cpp:7668][INFO][sm-Server-04520] Server 'flushcache' command received. 

[CServer.cpp:7669][INFO][sm-Server-04750] Server 'flushcache' command is disabled.Please contact CA Technologies Customer Support for further information 

Note : 


  • Cache update is already enabled on the policy server by running command :smpolicysrv -enablecacheupdates.
  • Cache flushing from Administrative UI is working.
Policy server : r12.5, r12.51, r12.52, r12.6, r12.7 (inclusive of all SP & CR) Policy server OS : Any

Policy server cache flushing functionality from the command line is deprecated.

The cache can now be flushed only from Administrative UI.


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