Identity Manager: Installation is not starting. "An earlier version of CA IDM Is detected, but installer is unable to locate the installation files". Please uninstall the previous version and install again"

Document ID:  TEC1455866
Last Modified Date:  08/03/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Identity Manager

Releases

  • CA Identity Manager:Release:12.6.8
  • CA Identity Manager:Release:12.6.7
  • CA Identity Manager:Release:14.0

Components

  • IdentityMinder(Identity Manager):IDMGR
Problem:

When installing a new IDM 14.0 you receive the following error when starting the installer:

"An earlier version of CA IDM Is detected, but installer is unable to locate the installation files". Please uninstall the previous version and install again"

Environment:
Windows all Identity Manager 14.0
Cause:

Even though the previous version of the IDM product had been uninstalled an entry in the Zero G deployment software we use for IDM was not removed by Windows.

Zero G is the leading provider of software deployment and delivery solutions for multiple platforms and technologies, including Windows Installer and the Windows .NET Framework, Linux, UNIX, NetWare, z/OS, and Mac OS X.  The entry needs to be removed.

Resolution:


Navigate to C:\Program Files\Zero G Registry\.com.zerog.registry.xml .  It's a hidden file so you might need to turn on the 'Show Hidden File' option to see it. If you edit this file you should see that Identity Manager is probably still considered to be installed. 

What you should be looking for is something like the xml excerpt below:

 

<product name="CA Identity Manager" id="cf128b97-1ec6-11b2-82a1-ca5535a7a489" version="125.6.0.568" copyright="2009" info_url="" support_url="http://supportconnect.ca.com" location="C:\Program Files\CA\Identity Manager" last_modified="2011-06-27 21:43:46"> <vendor name="CA" id="3b7cec0e-1ec0-11b2-968e-ca5535a7a489" home_page="http://www.ca.com" email=""/> <feature name="Identity Manager Server" last_modified="2011-06-27 22:08:14"> <![CDATA[IdentityMinder server with application server configuration]]> <component ref_id="e8f35342-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Program Files\CA\Identity Manager\.\install_config_info\im-uninstall\uninstall.exe"/> <component ref_id="802fbd5d-1ee7-11b2-ba58-8ff1afdfe42a" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\framework.properties"/> <component ref_id="e88a2df5-1ec6-11b2-835f-ca5535a7a489" version="125.6.0.568" location=""/> </feature> <feature name="Identity Manager Administrative Tools" last_modified="2011-06-27 22:05:13"> <![CDATA[Samples, templates, reporting tools, workflow, and other development files ]]> <component ref_id="e8f35342-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Program Files\CA\Identity Manager\.\install_config_info\im-uninstall\uninstall.exe"/> <component ref_id="802fbd5d-1ee7-11b2-ba58-8ff1afdfe42a" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\framework.properties"/> <component ref_id="e8f333f3-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\imps_manager_silent_install.txt"/> </feature> <feature name="Extensions for SiteMinder (if SiteMinder is installed locally)" last_modified="2011-06-27 22:08:14"> <![CDATA[IdentityMinder Extensions files for Policy Server]]> <component ref_id="e8f35342-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Program Files\CA\Identity Manager\.\install_config_info\im-uninstall\uninstall.exe"/> <component ref_id="802fbd5d-1ee7-11b2-ba58-8ff1afdfe42a" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\framework.properties"/> <component ref_id="49055ea0-1ee8-11b2-9cff-8ff1afdfe42a" version="125.6.0.568" location=""/> </feature> <feature name="Identity Manager Provisioning Server" last_modified="2011-06-27 21:54:40"> <![CDATA[Provisioning Manager,Server and Directory]]> <component ref_id="e8f35342-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Program Files\CA\Identity Manager\.\install_config_info\im-uninstall\uninstall.exe"/> <component ref_id="ee8c8aa5-1ee2-11b2-8397-c7ed89c0d315" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\imps_silent_install.txt"/> </feature> <feature name="Identity Manager Provisioning Directory" last_modified="2011-06-27 21:49:53"> <![CDATA[The Provisioning Directory (Repository)]]> <component ref_id="e8f35342-1ec6-11b2-84a6-ca5535a7a489" version="125.6.0.568" location="C:\Program Files\CA\Identity Manager\.\install_config_info\im-uninstall\uninstall.exe"/> <component ref_id="99727576-1ee7-11b2-9020-8ff1afdfe42a" version="125.6.0.568" location="C:\Documents and Settings\Administrator\Local Settings\Temp\771407.tmp\imps_repository_silent_install.txt"/> </feature> </product> 

 

Please back the file up into a different directory. Delete the file and rerun the IDM installer.

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