'Cancel Request' button is missing for End Users

Document ID:  TEC1354597
Last Modified Date:  11/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Catalog

Releases

  • CA Service Catalog:Release:14.1
  • CA Service Catalog:Release:17.0

Components

  • CA SERVICE CATALOG:USVCT
Symptoms:

After configuring Service Catalog to allow Users to Cancel Requests, the button is missing in the Request Detail form.

The configuration is done in: Catalog Tab > Configuration > Request Management Configuration > Access Control: Cancel Request > Select <End User>

 

Environment:
Service Catalog 14.1.x
Cause:

The option Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through is set to Submitted.

 

Resolution:

Set Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through to Fulfilled or Approval Done.

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