sdgtw probe is creating duplicate incidents in ServiceNow for one alarm

Document ID:  TEC1345118
Last Modified Date:  08/03/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Unified Infrastructure Management

Releases

  • CA Unified Infrastructure Management:Release:8.5
  • CA Unified Infrastructure Management:Release:8.51

Components

  • UNIFIED INFRASTRUCTURE MGMT:CAUIM
Issue:

We're seeing duplicate incidents being created from the same UIM alarm in SDGTW.

Resolution:

This was related to incorrect field mappings. The field's were mapping to areas in ServiceNow that did not exist. Once the field mappings were deleted the issue was resolved.

 

 

Additional Information:

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