Receiving Java is not enabled error when applying the online license for Agile Requirements Designer

Document ID:  TEC1335331
Last Modified Date:  07/14/2017
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Products

  • CA Agile Requirements Designer

Releases

  • CA Agile Requirements Designer:Release:2.5
  • CA Agile Requirements Designer:Release:2.4
  • CA Agile Requirements Designer:Release:2.3
  • CA Agile Requirements Designer:Release:2.2
  • CA Agile Requirements Designer:Release:2.1
  • CA Agile Requirements Designer:Release:2.0

Components

  • CA Test Case Optimizer:ITKOTC
Issue:

When trying to activate my online license for Agile Designer, I am receiving the following error messages: Java is not enabled. Please enable Java or use offline license transfer. 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer and Wibu's CodeMeter
Cause:

This issue is occurring because Java is not enabled in the web browser. Java is required for using the online license activation method. 

Resolution:

To resolve this issue, you first need to enable Java in your web browser. Follow the steps in this document to enable Java in Internet Explorer, Firefox, Chrome, Safari, or Opera: https://java.com/en/download/help/enable_browser.xml

 

Once Java is enabled, follow the steps in this document to activate your online license: https://support.ca.com/us/knowledge-base-articles.TEC1424828.html

Additional Information:

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