After installing cumulative 4 for Service Desk Manager, the export file format has changed to xlsx, and it will not open.

Document ID:  TEC1328156
Last Modified Date:  08/02/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1

Components

  • UNICENTER SERVICE DESK RXX:USRD
Problem:

After applying cumulative 4 for Service Desk Manager 14.1, the export file extension has changed from xls to xlsx. When the export is created the format is not exported in a way that matches the content type, thus Microsoft Excel will refuse to open the file.

Environment:
Service Desk Manager 14.1.04
Resolution:

To resolve you must apply the post Cumulative 4 patch that is currently located here:

 

https://support.ca.com/irj/portal/solncdndtls?aparNo=RO97242&os=WINDOWS&fc=3&actionID=3

This fix will be included in a future cumulative patch, thus this problem will only be present after applying Cumulative 4.

Additional Information:

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